Executive Housekeeper I

Job Summary

As an Executive Housekeeper I at Marriott International, you will be responsible for overseeing the daily operations of Housekeeping, Recreation/Health Club, and Laundry. You will direct and work with employees to ensure that guestrooms, public spaces, and employee areas are clean and well-maintained. Your role will involve completing inspections, holding employees accountable for corrective action, and ensuring guest and employee satisfaction while maintaining the operating budget.

Candidate Profile

Education and Experience

• High school diploma or GED; 2 years of experience in housekeeping or a related field.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience required.

Core Work Activities

Managing Housekeeping Operations

• Ensure guest room status is communicated to the Front Desk in a timely and efficient manner.

• Work effectively with the Engineering department on guestroom maintenance needs.

• Supervise the property's general cleaning schedule.

• Obtain lists of rooms to be cleaned immediately and prospective check-outs or discharges to prepare work assignments.

• Inventory stock to ensure adequate supplies.

• Supervise daily Housekeeping shift operations and ensure compliance with all housekeeping policies, standards, and procedures.

• Assist in ordering guestroom supplies, cleaning supplies, and uniforms.

• Support and supervise an effective inspection program for all guestrooms and public spaces.

• Communicate areas that need attention to staff and follow up to ensure understanding.

• Ensure all employees have proper supplies, equipment, and uniforms.

Managing Departmental Costs

• Participate in the management of the department's controllable expenses to achieve or exceed budgeted goals.

• Understand the impact of department operations on the overall property financial goals and objectives and manage to achieve or exceed budgeted goals.

• Comprehend budgets, operating statements, and payroll progress reports as needed to assist in the financial management of the department.

Ensuring Exceptional Customer Service

• Respond to and handle guest problems and complaints.

• Strive to improve service performance.

• Empower employees to provide excellent customer service.

• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.

Conducting Human Resources Activities

• Participate as needed in the investigation of employee accidents.

• Supervise staffing levels to ensure that guest service, operational needs, and financial objectives are met.

• Ensure employees understand expectations and parameters.

• Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

• Observe service behaviors of employees and provide feedback to individuals.

• Use all available on-the-job training tools to train new room attendants and provide follow-up training as necessary.

• Participate in the employee performance appraisal process, providing feedback as needed.

• Assist as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Support a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Participate in employee progressive discipline procedures.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.