Product Quality Complaints Specialist

2 weeks ago


Changzhou, Jiangsu, China Bosch Full time
Job Description

As a Product Quality Complaints Specialist at Bosch, you will be responsible for tracking and implementing product quality complaints. Your primary goal will be to ensure that all claims are registered and transmitted internally, updated, and closed in the claim system in a timely manner.

Key responsibilities include:

  • Initial analysis of customer claims on failed products, collecting necessary information, parts, and evidence.
  • Ensuring claims are registered and transmitted internally, updated, and closed in the claim system in a timely manner.
  • Regular statistical analysis of complaint data to identify trends and areas for improvement.
  • Initiating quality reports and working closely with the problem-solving team in domestic or overseas plants.

Requirements:

  • University graduate with a degree in hydraulics or mechanics, with a strong foundation in hydraulic theory.
  • At least 3 years of experience in machinery manufacturing, with a focus on production, quality, or service.
  • Strong communication and coordination skills, with the ability to work effectively with cross-functional teams.
  • Familiarity with quality problem-solving tools and a preference for quality controlling/management experience in manufacturing plants.
  • Good English reading and communication skills, with the ability to understand and interpret technical documentation.
  • ERP system experience, with a preference for SAP experience.


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