Asian E-commerce Supplier Growth Specialist
5 days ago
We are seeking a highly motivated Asian E-commerce Supplier Growth Specialist to join our team at Wayfair. As a key member of our Partner Development team, you will play a critical role in driving supplier development and growth on our platform.
This is an exciting opportunity for someone who is passionate about e-commerce, supply chain management, and customer relationships. You will have the chance to work with a diverse group of suppliers, develop strategic plans to drive growth, and collaborate with cross-functional teams to achieve business objectives.
Key Responsibilities- Supplier Management: Manage a large portfolio of Asian existing suppliers and ensure high responsiveness to supplier queries, optimizing engagement to meet supplier needs and reduce inbound questions over time.
- Wechat Community Management: Manage the official Wayfair supplier Wechat group community, independently plan, create and push mass/at-scale communication via Wechat, foster and maintain an active and engaged supplier base.
- Bot Optimization: Improve the bot's automated responses by analyzing supplier inquiries and adjusting bot responses to address frequent issues.
- Supplier Feedback and Surveys: Conduct regular surveys and feedback analysis to gauge supplier satisfaction and understand areas for improvement in WeCom interactions.
- Cross-Functional Collaboration: Collaborate cross-functionally with a large number of global teams to provide best-in-class supplier support, respond to supplier inquiries and resolve supplier issues.
- Analytics and Reporting: Own the analytics and reporting of the new supplier incubation program, leverage data to identify program & process improvement opportunities.
- E-commerce Experience: 1-3 years of e-commerce, sales, social media marketing, or management consulting experience. E-commerce sellers management / education / relationship management experience is preferred.
- Communication Skills: Highly articulate and persuasive communication skills in Mandarin, both written and verbal. Previous experience with Wechat / social media marketing is preferred.
- Analytical Skills: Strong analytical skills, able to manipulate and analyze large dataset to draw insights, readiness to work with data using Excel, SQL, BI tools like Power BI or Tableau.
- Innovative Problem-Solving: Innovative problem-solving skills, plus the ability to dissect and determine root causes of problems, then implement solutions.
- Project Management: Good project management skill, ability to multitask, collaborate and prioritize work in a fast-paces and ambiguous environment.
- English Proficiency: Proficient level of English, able to work effectively with global teams in an English-speaking setting. Working experience in multinational companies preferred.
We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience. In addition, we provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off.
If you are a motivated and results-driven individual who is passionate about e-commerce and supply chain management, we encourage you to apply for this exciting opportunity.
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