Operational Excellence Manager

2 weeks ago


Shenzhen, Guangdong, China Kuehne+Nagel Full time
Sea Logistics Operational Care Manager, Export

Shenzhen, Guangdong, China | Freight Transport and Customer Service | CN2115415

Your leadership expertise will drive the delivery of operational excellence through your OCC team.

Your Role:

  • Deliver operational excellence through high-quality shipment management for export services.
  • Support collaboration between customer care locations, sales, and systems to deliver a great customer experience.
  • Ensure supplier relationships are created and proactively managed to meet service level agreements and global partnership rules.
  • Drive sea logistics procurement and carrier relation management by developing pricing strategies and maintaining senior-level relationships.
  • Manage interfaces and exchange information across the organization.
  • Contribute to process improvements and optimize proceedings to ensure the development of sea logistics KPIs.
  • Manage invoicing, payables, and FSL management timely and accurately.
  • Undertake responsibilities as National/Cluster Dangerous Goods Coordinator.

About the Opportunity:

This role offers a unique chance to leverage your leadership skills and market knowledge to drive success. You have been selected for this position due to your expertise in operations, products, and services, as well as your ability to possess key attributes required for an operational care manager.

We Are Looking For:

A strong leader with a deep understanding of our market and carrier relationships. Your knowledge of operations, products, and services, combined with your leadership skills, will be the key to your success in this role.



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