Front Desk Team Lead

1 month ago


Dongguan, Guangdong, China Marriott International Full time

Job Summary

As a key member of our hotel team, the Front Desk Supervisor is responsible for ensuring all guest interactions are handled professionally and efficiently. This includes managing the front desk, responding to guest inquiries, and resolving any issues that may arise.

Key Responsibilities

  • Manage the front desk, including checking guests in and out, handling room assignments, and resolving any issues that may arise.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Work closely with other hotel staff to ensure seamless guest experiences.
  • Ensure that all guest interactions are handled in a professional and courteous manner.

Requirements

  • High school diploma or equivalent required.
  • At least 1 year of related work experience, including supervisory experience.
  • Excellent communication and problem-solving skills.

Maintaining a Positive Work Environment

  • Develop and maintain positive working relationships with other hotel staff.
  • Follow all company policies and procedures.
  • Ensure that all guest interactions are handled in a professional and courteous manner.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career advancement.
  • A dynamic and supportive work environment.

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