Product Application Engineer

6 days ago


Shanghai, Shanghai, China Thermo Fisher Scientific Full time

Position Overview:

The Application Engineer will be responsible for overseeing the management of a demonstration laboratory, ensuring its effective setup and daily operations. This includes comprehensive planning, defining technical specifications, procuring equipment with appropriate approvals, and managing the installation and commissioning of said equipment. A structured daily management process will be developed to maintain operational efficiency.

Key Responsibilities:

1. Support lead generation initiatives by creating marketing and sales materials, including presentations, application notes, and technical documentation for clients. Participate in seminars, workshops, and trade exhibitions to enhance visibility.

2. Assist in closing sales by conducting customer demonstrations, performing sample analyses, and engaging in the sales process as needed.

3. Provide application training to customers for designated product lines or technologies as required.

4. Offer technical support and training for assigned products or technologies to both internal and external sales or support teams, enhancing their competence and competitive edge.

5. Develop sales and support resources such as competitive analysis tools, positioning messages, and training materials to empower channel partners.

6. Represent the company at industry conferences and trade shows within assigned regions, gathering market intelligence to relay back to the company’s factories.

7. Serve as a technical liaison between product line marketing and application teams to ensure timely communication of commercial and technical information.

Performance Metrics:

1. Achieve sales order bookings and growth targets for XRD product lines in designated territories.

2. Enhance the win rate for XRD product lines within assigned regions.

3. Increase market share for XRD product lines in the specified territories.

4. Improve customer preference indices for XRD products.

5. Elevate channel competence as rated by responsible managers.

6. Gather and analyze feedback from customers and channel partners.

Qualifications:

1. Master’s degree or higher in material science or related fields pertinent to XRD technologies.

2. Over three years of hands-on laboratory experience with analytical instruments relevant to XRD technologies.

3. Proficient in both oral and written communication in English and Mandarin.

4. Proven ability to work effectively in a team environment.

5. Self-driven and results-oriented individual.

6. Strong systematic problem-solving skills.

7. Experience in sales or support roles.

8. Effective customer interaction experience.

9. Background in project management.

10. Experience in laboratory management.


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