China iXp Intern

2 weeks ago


Dalian, Liaoning, China SAP Full time

About the Role

We are seeking an experienced and proactive intern to join our Mission Critical Support team as a Global Incident Support Specialist. The successful candidate will be responsible for providing rapid response to critical incidents, stabilizing and ensuring business continuity for our customers worldwide.

Key Responsibilities

  • Monitor global queues of urgent customer problems and ensure timely processing.
  • Collaborate with the CIM Duty Lead to provide daily support to the Mission Critical Support team.
  • Align, write, and upload meeting minutes to ensure seamless communication.
  • Assist CIM GC team members in their activities and projects, providing expert support and guidance.
  • Work closely with SAP Product Support and Development Support organizations to resolve complex issues.
  • Communicate professionally and proactively with SAP customers and colleagues.
  • Prepare presentations and statistical reports to analyze and improve support processes.
  • Cultivate strong relationships with internal stakeholders, fostering a collaborative environment and driving business growth.

Requirements

  • Currently enrolled in an undergraduate or master's degree program applicable to the position, with a strong foundation in computer science or equivalent experience.
  • Demonstrated ability to work in a fast-paced, dynamic environment, handling multiple priorities and deadlines.
  • Excellent communication and interpersonal skills, with a focus on building strong relationships and fostering a collaborative atmosphere.
  • Fluency in English, with the ability to communicate effectively across cultures and time zones.
  • Willingness to work in an international environment, with a flexible schedule that includes weekends.

About SAP

SAP is a global leader in enterprise software, helping over 400,000 customers worldwide run better. Our Mission Critical Support team provides rapid response to critical incidents, ensuring business continuity and customer satisfaction.

Why Join SAP?

At SAP, we're passionate about empowering our employees to bring out their best. Our culture is built on collaboration, innovation, and a shared commitment to making a difference in the world. As a Global Incident Support Specialist Intern, you'll have the opportunity to work with a talented team, develop your skills, and contribute to the success of our customers.

What We Offer

SAP offers a comprehensive benefits package, including a competitive salary, comprehensive health insurance, and a range of employee development programs. As a Global Incident Support Specialist Intern, you'll have access to our cutting-edge technology, training, and mentorship opportunities, helping you achieve your career goals and make a lasting impact.



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