Housekeeping Director

Job Summary

The Housekeeping Director is responsible for managing the housekeeping functions and staff to ensure that guest rooms, public spaces, and associate areas are clean and well-maintained. This includes overseeing the housekeeping, recreation, and laundry operations, as well as directing and working with the team to execute all housekeeping operations effectively.

Candidate Profile

To be successful in this role, you will need a high school diploma or GED, and 2 years of experience in housekeeping or a related field. Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, or Business Administration is also acceptable.

Key Responsibilities

Managing Housekeeping Operations

• Maintain strong working relationships with the Front Office to ensure effective communication for operational issues.

• Obtain lists of rooms to be cleaned immediately and prospective check-outs or discharges to prepare work assignments.

• Inventory stock to verify adequate supplies.

• Verify that guest rooms, public spaces, and associate areas are cleaned according to operating standards.

• Verify compliance with all housekeeping policies, standards, and procedures.

• Initiate and maintain an effective inspection program, including rooms, public areas, associate work and locker areas, storage areas, recreation areas, laundry areas, garage, and grounds.

Managing Departmental Costs

• Supervise and approve the budgeting and ordering of guest room and cleaning supplies.

• Understand the importance of departmental operations on overall property financial goals and educate staff accordingly.

• Manage areas of operation to budget by reviewing operating statements, budget worksheets, and payroll progress reports.

• Keep the Housekeeping team focused on critical components of operations to drive guest satisfaction and desired financial results.

• Manage departmental controllable expenses and cost per occupied room to achieve or exceed budgeted goals.

Verifying Exceptional Customer Service

• Respond to and handle guest problems and complaints effectively.

• Incorporate guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

• Empower associates to provide excellent customer service.

• Develop goals and expectations for direct report managers.

• Celebrate successes and publicly recognize the contributions of team members.

• Review associate satisfaction results to identify and address associate problems or concerns.

Conducting Human Resources Activities

• Verify that property policies are administered fairly and consistently.

• Verify that disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

• Establish goals and objectives for all areas of responsibility.

• Direct staff to strive for continuous improvement in all areas of responsibility.

• Interview and hire management and hourly associates with the appropriate skills to meet business needs.

• Manage associate progressive discipline procedures for areas of responsibility.

• Review staffing levels to verify that guest service, operational needs, and financial objectives are met.

• Establish and maintain open, collaborative relationships with associates and verify that associates do the same within the team.

• Verify that associates are treated fairly and equitably.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.