Client Relations Associate

Position Overview:

The Client Service Specialist plays a vital role in ensuring customer satisfaction and effective communication within our logistics operations. This position involves addressing client inquiries and resolving issues to maintain high service standards.

Key Responsibilities:

• Manage client orders, respond to general inquiries, and handle invoice-related questions.
• Address and resolve issues concerning orders, delivery timelines, or service quality.
• Investigate client complaints by identifying the root cause, selecting the most effective solution, and ensuring timely corrections or adjustments.
• Perform additional tasks as required to support client needs.

Essential Skills:

• Strong client service capabilities
• Focus on quality and detail
• Effective problem-solving skills
• Knowledge of freight forwarding processes
• Proficient documentation abilities
• Active listening skills
• Conflict resolution expertise
• Ability to manage multiple tasks simultaneously