Senior Design Strategist for Contact Center Innovation
1 month ago
We're seeking a Senior Design Strategist to lead our Contact Center innovation efforts. This role requires a seasoned design professional with expertise in AI, user experience design, and collaboration tools.
About the Role:
- Develop and execute a comprehensive design strategy for Contact Center products, ensuring seamless customer experiences.
- Collaborate with cross-functional teams to drive product innovation, leveraging AI capabilities and user research insights.
- Mentor junior designers and contribute to design system development, promoting consistency and excellence throughout the organization.
- Stay up-to-date with industry trends, best practices, and emerging technologies to inform design decisions.
Requirements:
- 8+ years of experience in UX design, with a focus on AI-powered solutions and collaboration tools.
- Strong understanding of user-centered design principles, design systems, and human-computer interaction.
- Proficiency in Figma or similar design tools, with excellent communication and collaboration skills.
- A passion for creating intuitive, engaging, and data-driven designs that delight customers.
What We Offer:
- An estimated salary range of $140,000 - $180,000 per year, commensurate with experience.
- A dynamic work environment that fosters creativity, growth, and collaboration.
- Ongoing training and development opportunities to enhance your design skills and stay ahead of industry trends.
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