Senior Design Strategist for Contact Center Innovation

1 month ago


Suzhou, Jiangsu, China Zoom Full time
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We're seeking a Senior Design Strategist to lead our Contact Center innovation efforts. This role requires a seasoned design professional with expertise in AI, user experience design, and collaboration tools.

About the Role:

  • Develop and execute a comprehensive design strategy for Contact Center products, ensuring seamless customer experiences.
  • Collaborate with cross-functional teams to drive product innovation, leveraging AI capabilities and user research insights.
  • Mentor junior designers and contribute to design system development, promoting consistency and excellence throughout the organization.
  • Stay up-to-date with industry trends, best practices, and emerging technologies to inform design decisions.

Requirements:

  • 8+ years of experience in UX design, with a focus on AI-powered solutions and collaboration tools.
  • Strong understanding of user-centered design principles, design systems, and human-computer interaction.
  • Proficiency in Figma or similar design tools, with excellent communication and collaboration skills.
  • A passion for creating intuitive, engaging, and data-driven designs that delight customers.

What We Offer:

  • An estimated salary range of $140,000 - $180,000 per year, commensurate with experience.
  • A dynamic work environment that fosters creativity, growth, and collaboration.
  • Ongoing training and development opportunities to enhance your design skills and stay ahead of industry trends.

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