Customer Quality Manager

4 weeks ago

Shanghai, Shanghai, China Element Solutions Inc Full time
Join Our Team and Shape the Future of Electronics

At Element Solutions Inc, we're revolutionizing the electronics industry with our commitment to excellence, reliability, and sustainability. With a legacy spanning over a century, we've set new benchmarks for innovation and customer satisfaction.

Our Expertise:

  • Wafer Level Solutions: Enhancing wafer fabrication processes for improved efficiency and performance.
  • Semiconductor Assembly Solutions: Driving innovation in semiconductor assembly processes for unparalleled reliability.
  • Circuitry Solutions: Tailored solutions to meet the dynamic demands of modern circuitry.
  • Circuit Board Assembly Solutions: Elevating circuit board assembly processes for optimal performance.
  • Film & Smart Surface Solutions: Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability.

We're a global leader in the electronics supply chain, empowering businesses to thrive in today's competitive landscape. Our comprehensive range of high-quality solutions and technical services covers the entire electronics supply chain.

About the Role

As a Business Unit Quality Leader, you'll be responsible for developing and implementing procedures, systems, programs, and studies to ensure world-class customer quality for the Circuitry Solutions Business Unit. You'll work closely with the global Quality team to drive continuous improvement and support the Circuitry supply base.

Key Responsibilities


Oversee all aspects of the customer quality function within the assigned Circuitry Business unit.

Serve as the primary Quality point of contact for the given BU while acting as the external facing contact point for customers.

Develop and implement written procedures on best-in-class customer expectation and relationship management, customer requirements, and customer excellence.

Effectively work within a matrixed organization by developing and maintaining strong relationships with Supply Chain teams, as well as local quality teams to drive customer quality KPIs, and enable customer excellence in any associated MAES/MEIS manufacturing sites.

Establish and drive a robust customer satisfaction monitoring program for the BU's strategic customers.

Drive resolution of quality issues at customers. Facilitate and lead robust problem solving with the supply chain teams to ensure identification of the root cause and appropriate corrective actions are taken to prevent any recurrences.

Participate and support Product Development teams (with regards to customers) for their respective product or strategic accounts. Support the execution of product launches by being an active participant in beta site efforts at strategic accounts.

Communicate and manage Product & Process Change Notifications. Manage samples and data requests related to these changes, and manage customer concerns throughout the process effectively.

Influence and facilitate audit activities for strategic customers partnering with local supply chain sites to lead to successful audit execution.

Support technical and commercial interfacing with assigned accounts for product stewardship, technology exchange, and consistent customer satisfaction. Help contribute to opportunities for growth with existing products and potential new products.

Understand customer quality and reliability requirements, use conditions of products to be developed for the inclusion into the APQP development process.

As an advocate for the customer, initiate quality reviews, identifying and enacting opportunities to improve quality with the customer and measuring improvements in quality as seen by the customer.

Be a positive influence on the continuous improvement culture. Strive to ask questions, push for changes as needed and understood in the broader organization's context. Be an active participant and help establish efficient, repeatable, and effective solutions to enable continued business growth.

Requirements
  • Typically, 5-7 years of experience in Customer Management, or Quality roles.
  • Equivalent of a bachelor's degree in business, engineering, or other scientific or technical discipline, chemical engineering background preferred.

We're committed to creating a diverse and inclusive workplace. If you believe you have the knowledge and experience necessary to excel in this role, we encourage you to apply.

What We Offer

At Element Solutions Inc, we offer a competitive base salary, a generous performance-related bonus scheme, and a range of benefits, including legal and benefit annual leave, paid sick leave, commercial insurance, holiday benefits, and more.

We're a collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We empower our global teams to create high-performing solutions for our customers.

Equal Opportunity Employer

We're an equal opportunity employer and welcome applications from all qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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