ConvaTec IT Support Specialist

1 week ago


Shanghai, Shanghai, China ConvaTec Full time

We are seeking an experienced IT Support Technician to join our team in China. As a key member of our IT department, you will provide comprehensive hardware and software support for our offices.

Key Responsibilities:
  • Deliver on-site technical assistance for standard office functions, including Windows laptops, printers, and applications.
  • Configure devices for new employees and manage device recovery from departing staff.
  • Install, configure, and upgrade software and related products.
  • Participate in small-scale project works as required.
  • Contribute to major incident, problem, and change assessments and resolutions.
Requirements:
  • Experience collaborating with internal and external customers, technical experts, and professional staff.
  • Strong customer relations and interpersonal skills.
  • Excellent written and verbal communication abilities.
  • Proficient problem-solving skills.
  • Experience in configuring network devices.
  • Strong documentation skills.
  • A proven ability to meet project deadlines.

The ideal candidate should possess a strong technical skillset, including building and supporting Windows devices (laptops and desktops), handling multi-function print and scan devices, and providing application support.

About ConvaTec:

At ConvaTec, we're transforming our business for the better. We're aiming for nothing short of excellence. Join us on our journey as an IT Support Technician, and you'll be pushed to think bigger and aim for excellence.

This is a unique opportunity to work with a global medical products and technologies company, focused on solutions for the management of chronic conditions. You'll have the chance to make a real impact and contribute to our mission of improving the lives we touch.

In this role, you can expect a competitive salary of approximately $60,000 per annum, depending on experience. If you're a motivated and technically skilled individual looking for a new challenge, please apply.


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