Senior Field Service Engineer

2 days ago


Nanjing, Jiangsu, China Atlas Copco Full time

Job Summary

The role of Service Engineer at Atlas Copco is to provide day-to-day after-sales service to achieve the highest possible levels of customer satisfaction, ensuring sustainable profitable growth.

Key Responsibilities

  1. Provide installation and commissioning services for customers, ensuring seamless delivery of compressor equipment.
  2. Deliver equipment maintenance training to customers on-site, enhancing their technical capabilities.
  3. Offer maintenance and repair services, performing day-to-day service operations and activities for compressor equipment.
  4. Establish strong relationships with customers, identifying difficult problems and providing total solutions.
  5. Initiate technical advice to minimize equipment downtime and ensure optimal performance.
  6. Guide new engineers in their work, ensuring adherence to correct working methods, procedures, and technical specifications.
  7. Reduce maintenance costs and improve equipment performance and efficiency.
  8. Provide regular reports to Service Supervisors, summarizing technical issues, customer concerns, and potential requirements for aftermarket products.
  9. Coordinate with sales and technical teams to offer efficient after-sales service to customers.
  10. Contribute to sustainable operations, focusing on parts and service, quality, safety, and environmental issues.

Requirements

  • More than 3 years of experience in compressor equipment service or related equipment.
  • College graduate or above, with a major in mechanical engineering or equivalent.
  • Basic English language skills in speaking and reading.
  • Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.

Benefits

  • A friendly, family-like atmosphere.
  • Opportunities for growth and development.
  • A culture of respectful interaction, ethical behavior, and integrity.
  • Potential to see ideas realized and make an impact.
  • New challenges and opportunities to learn every day.
  • Access to global job opportunities within the Atlas Copco Group.


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