Sales Operations Specialist

1 month ago


Shanghai, Shanghai, China Altium Full time

About Altium

Altium is a leading provider of digital platforms for electronics design and development. Our innovative technology enables collaboration and efficiency across the supply chain and manufacturing processes.

About the Role

This role is responsible for ensuring excellent customer service for Altium products, providing sales support, and identifying potential opportunities.

A Day in the Life

  • Sales Support

Generate and issue license certifications, subscription certifications, and quotations.

Centralize sales order-related documents and report regular data to regional sales.

Perform varied tasks and follow up on sales-related activities.

  • Research Accounts and Opportunities

Process trial license requests from internal and external sources.

Conduct web searches for potential customers and update the system with new information.

Communicate new information with the sales team to prepare for sales calls.

Track stock levels.

  • Data Management

Check and review project data, ensuring accuracy and validity.

Perform daily data-related tasks, including validation, monitoring, and standardization.

Conduct global data audits on Altium Business systems, such as Salesforce and Intact.

Ensure data validity within systems for real-time tracking and sales analysis.

Validate customer details and purchasing activities.

  • Administrative Support

Update product pricing and price lists, and review tax calculations.

Test sales order processing changes and perform general administrative duties.

Deliver software packages and provide other supportive tasks.

Requirements

  • 1-2 years' experience in a sales department or customer service organization.
  • Knowledge of sales operation systems.
  • Ability to multitask in a fast-paced environment.
  • Self-learning ability.
  • Good English written and communication skills, with a minimum of CET-6.
  • Japanese language skills are a plus.

What Matters to Us

  • Big-thinking in pursuit of purpose.
  • Diversity of thought.
  • Courage of conviction.
  • Transparency of intent.
  • Ingenuity of AND.
  • Agility in action.
  • Adaptability of approach.
  • Grit in pursuit of mission.

Equal Employment Opportunity

Altium is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.



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