Senior IT Software Engineer
4 weeks ago
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.
We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
This role requires an experienced professional who can provide L2 Production Support for multiple products and applications.
- Provide governance on process and drive continuous improvement.
- Identify potential issues in deliverables or in existing application setup, provide recommendations and drive for a better architecture.
- Provide guidance to junior members in the team.
- Work in shifts as per the support roster on rotation basis on working days, weekends and public holidays when needed.
- Be responsible for batch monitoring, alert acknowledgement, incident resolution, change order creation and execution, service recovery, root cause analysis.
- Coordinate with L3, development and infrastructure teams during incident resolution. Recover the service within the SLAs.
- Create, review and improve Production Support documentation and procedures, troubleshooting guides, weekly reports summarizing.
- Assist in project deployment process from documentation preparation to actual implementation
- Work on HSBC group standard and practices, like ITSA.
- Keep up-to-date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc. that are applicable.
The ideal candidate will have understanding of Service Management activities such as batch monitoring, incident management, change management, problem management, root cause analysis.
A strong understanding of system alerts and notifications is also required.
Candidates with familiarity with Jenkins, JIRA, Confluence, Service Dashboard reporting are preferred.
Good communication skills and ability to communicate effectively with business and IT stakeholders are essential.
The salary for this role is estimated to be around £60,000-£80,000 per annum, depending on experience.
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