Front Office Operations Manager

1 month ago


Shanghai, Shanghai, China Hyatt Corporation Full time

Job Summary

The Front Office Operations Manager is responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards. This includes managing the Front Desk, Front Service, Communications Centre, Business Centre, and Regency or Grand Club.

Key Responsibilities

  • Assist the FOM or DOR in delivering the brand promise
  • Manage Front Office operations, including Front Desk, Front Service, and Communications Centre
  • Ensure excellent guest and employee experiences

Requirements

  • University degree or diploma in Hospitality or Tourism management
  • Minimum 2 years work experience as Asst. FOM or FO Assistant Manager
  • Good problem solving, administrative, and interpersonal skills


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