HR Business Partner

4 weeks ago

Beijing, Beijing, China Amazon (China) Holding Company Limited - D24 Full time

Job Summary

As an HR Business Partner at Amazon (China) Holding Company Limited, you will play a key role in supporting our people managers to create a positive employee experience. You will act as an HR consultant, providing consistent HR advice on people matters and operating as a subject matter expert.

Key Responsibilities

  • Triage incoming questions from supported managers, resolving some queries right away and redirecting others for further action.
  • Prepare and issue formal employee letters and documents, including coordination of mailing delivery and e-filing of issued documents.
  • Support arrangement, documentation, and minute-taking for employee-relations meetings, administrative hearing sessions, and other tasks.
  • Interpret and communicate a wide array of policies and expectations effectively as a subject matter expert in HR, acting as a key, reliable information source for supported managers.
  • Research local legal and compliance requirements when necessary.
  • Escalate broken processes and negative employee experiences, continuously driving improvements to find new ways to enhance the experience and speed of resolution.
  • Track, hand off, and/or resolve cases in an internal case management application.
  • Perform quality audits of casework throughout the organization using a standard framework.
  • Participate in or lead small to medium-sized projects to improve the People Managers experience.
  • Provide operational and/or administrative support in diverse subject areas, including training delivery logistics and on-site support.

BASIC QUALIFICATIONS

  • Bachelor's degree in HR or Business.
  • Fluency in additional language(s).
  • Excellent problem-solving, critical thinking, and analysis skills.

PREFERRED QUALIFICATIONS

  • Enjoy operating in a high-pressure, fast-moving, ambiguous environment.
  • Able to manage multiple, simultaneous priorities with confidence.
  • Keen attention to detail, with the ability to identify and flag patterns for further analysis.
  • Comfortable learning and using multiple internal tools and technologies.
  • Experience working in a global, matrixed organization.
  • Excellent written and verbal communication skills.
  • Ability to learn new, varying, and complex concepts quickly.

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