Client Solutions Associate

2 weeks ago

Shanghai, Shanghai, China Third Bridge Full time
Job Description

This role is part of our Client Services business, specifically within the Public Equity and Credits vertical at Third Bridge.



Key Responsibilities


  • Understand Public Equity client needs and identify the most relevant industry experts to support their research.
  • Deliver exceptional client service by being a fast, responsive, thoughtful, and proactive research partner.
  • Engage with industry experts to determine their suitability for our clients' needs.
  • Negotiate and persuade experts to connect with our clients at short notice, while operating within our industry-leading compliance framework.
  • Drive the long-term performance of your book of business by understanding clients' research needs and monitoring how our content can best help them on a continual basis.


Development Opportunities

We are committed to helping everyone at Third Bridge grow and develop, starting from day one and continuing throughout your career.



Our comprehensive onboarding program includes both classroom-based and on-the-job learning that will teach you the fundamentals of our business, how our clients think, how to sell our value proposition to secure experts, and how to explore a multitude of industry sectors to provide an excellent service to our clients.



You will also learn how to identify industry experts and develop your communication skills to engage with industry specialists and senior professionals over the phone.



Typically, but not exclusively, after 4 to 6 months in your Third Bridge journey, you will have mastered Specialist Management, and then progress to our Client Engagement Learning Programme to take on client relationship building and project management responsibilities.



Career Potential

The next step in your Third Bridge career could be your promotion to a Senior Associate, based on achievement against performance goals.



At this point, you will have the opportunity to choose your career track: either the Manager Track, where you start our Emerging Leaders program to develop your leadership skills and have the opportunity to apply for a Client Services Manager role, or the Client Development Track, where you will continue to hone your client engagement skills and unlock greater bonus earning potential.



Requirements

We are looking for individuals with a degree, strong academic credentials, and/or extensive experience in a client-facing role.



You will need to be organized, have great attention to detail, and adhere to our compliance framework.



You will also need to have great communication skills (both written and verbal) and be able to adapt your communication style effectively.



We are committed to creating an inclusive environment and are proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway, and we will be happy to consider your application.



What We Offer


  • Competitive base salary with access to our bonus scheme, plus an increase on your base salary on your 12-month anniversary.
  • 15 days of vacation (increasing to 20 days after 2 years of service).
  • Personal development allowance of ¥7,250 per year, which can be used for any learning programs you feel would be beneficial for you.
  • Private medical insurance, Modern Health for mental health, and supplementary housing allowance.
  • Pension scheme and vitality private medical insurance.
  • Work from anywhere for one month per year, 2 annual volunteer days, 2 personal days when life throws you a curveball, and 'Summer Fridays.'
  • Points through our colleague-to-colleague recognition program to spend on hotels, gift cards, donations to charity, and more.
  • Weekly optional social gatherings, daily breakfast and snacks, and social events.

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