About the Role

This is a leadership position within the Selling Partner Support (SPS) organization at Amazon Joyo Co., Ltd. The successful candidate will be responsible for leading a team of PSS Account Managers, providing world-class support to Amazon Selling Partners.

Key Responsibilities

• Direct line management for a team of 20-24 Premium SPS Account Managers.
• Manage performance and behavior through effective 1:1 meetings, coaching, and mentorship.
• Implement performance goals, monitor, and evaluate against pre-set goals, and implement action plans to resolve performance barriers as needed.
• Regularly review and analyze team data to identify areas of opportunity that will drive performance improvement.
• Ensure that SPS Account Managers have a clear understanding of the team vision, mission, and behavior criteria and how it impacts performance and the overall seller experience.
• Oversee effective implementation of short-term staffing plans and scheduling adherence in partnership with workflow.
• Participate in Kaizen events to identify and implement process improvement change initiatives.
• Nurture a culture within the team that consistently demonstrates alignment with leadership principles.
• Conduct seller interaction audits and provide coaching to improve performance.
• Maintain a positive and professional demeanor, portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
• Liaise with other departments.

Requirements

• 3+ years of managing a large-scale operation with managing front-line supervisors experience.
• Experience implementing change management successfully transitioning programs into large-scale operations.