IRD Captain

As an IRD Captain at Marriott International, you will play a vital role in ensuring the smooth operation of our dining services. You will be responsible for leading a team of staff to provide exceptional service to our guests, ensuring that their needs are met and exceeded.

• Lead a team of staff to provide excellent service to guests
• Ensure that all staff are working together as a team to provide optimum service
• Complete opening and closing duties, including setting up necessary supplies and tools, cleaning all equipment and areas, and locking doors
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures
• Monitor dining rooms for seating availability, service, safety, and well-being of guests
• Complete work orders for maintenance repairs and submit to the appropriate department or contact directly for urgent repairs
• Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident
• Communicate information to manager/supervisor by documenting pertinent information in the appropriate department
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation
• Speak with others using clear and professional language
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
• Ensure adherence to quality expectations and standards
• Read and visually verify information in a variety of formats
• Visually inspect tools, equipment, or machines to identify defects
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
• Move through narrow, confined, or elevated spaces
• Move up and down stairs and/or service ramps
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping

Martriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.