Technical Director, Quality Assurance
1 month ago
We are seeking a highly experienced Technical Director, Quality Assurance to join our team at Lumentum.
About the Role:In this key leadership position, you will be responsible for driving a customer-focused culture throughout the organization and ensuring the highest level of quality in our products and services.
You will be the single point of contact for all Quality-related issues from design into massive product, owning coordination and resolution of major customer quality issues, and facilitating customer audits to drive findings to closure.
Responsibilities:- Drive a customer-focused culture throughout the organization
- Single customer point of contact for all Quality-related issues from design into massive product
- Owner of Coordination/resolution of all major customer quality issues
- Coordinate FA and PRPs for major customer quality issues
- Maintain and manage Customer Performance Process (Customer scorecards and QBRs and support quality/reliability meetings, etc.)
- Ensure 8-D Problem Resolution Process is thoroughly completed and implemented for all customer complaints
- Facilitate all customer audits and drive all findings to closure (both internally and with the customer)
- Drive and lead RMA Cycle Time reduction
- Lead and partner with contract manufacturers to improve their quality performance resulting in improved operational results, reduced costs of poor quality, reduced risk of quality excursions and increased customer satisfaction
- Develop and drive goals and actions to improve scores quarter over quarter
- Develop and maintain Lean and Systematic continuous improvement plans and execute to due dates
- Address Customer's QAR specifications, quality contracts, quality surveys
Provide closed loop feedback to other quality functions to prevent recurrences and for continual improvements - Development, implementation, improvement of Customer quality processes and procedures
- Communicate and support Customer improvement initiatives
- Regularly report and maintain all Customer Quality metrics and report to management as needed
- BS/MS degree in an Engineering discipline and semi-conduct related
- Outstanding teamwork, interpersonal and communication skills
- +10 years of experience in a Technical Engineering/Quality Engineering role in High Tech Company and semi-conduct field experience is preferred
- ASQ Quality Engineer and auditor certification, along with six sigma black belt certification is highly preferred
- Experience in driving initiatives such as ISO 9001:2008, LEAN, Six sigma, 5S, and TQM
- Excellent computer and data mining skills with a strong background in SPC control methods
- Ability to communicate clearly and professionally in English and Mandarin
- Experience and proven success working with contract manufacturing models
- Proven ability to drive improvements within those organizations
- Effective and efficient problem-solving skills with the ability to multi-task and change course as necessary for the business
- Ability to plan, prioritize, set goals, and manage multiple projects in a technical and business environment
$150,000 - $180,000 per year, depending on experience and qualifications
This estimate is based on industry standards and market rates for similar positions in the San Francisco Bay Area.
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