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Customer Success Manager

1 month ago

Shanghai, Shanghai, China NielsenIQ Full time
Job Description

Job Summary

We are seeking a highly skilled Customer Success Manager to join our team at NielsenIQ. As a key member of our organization, you will be responsible for driving client satisfaction and growth through strategic account management, performance reviews, and training and development of the team.

Key Responsibilities

  • Conduct performance reviews for direct reports to ensure they are meeting client requirements and company standards.
  • Develop and implement training plans to ensure associates have the necessary skills and competencies to excel in their roles.
  • Establish high standards of performance and provide support, recognition, and feedback to develop associates and foster a strong team environment.
  • Ensure services provided to clients are timely and precise, meeting client business needs and company quality standards.
  • Contribute to the development and implementation of training plans to ensure associates can grow and demonstrate mastery of required competencies.
  • Consult with clients regarding general concerns and provide insights and actionable recommendations during presentations.
  • Supervise all stages of project management and monitor performance to drive client satisfaction.
  • Develop strategic understanding of industry trends, competition, and opportunities for NielsenIQ.
  • Responsible for meeting COE objectives and ongoing delivery of COE KPIs.
  • Allocate work based on team workload capacity and skills to ensure efficient delivery of services.

Qualifications

  • University degree or equivalent experience.
  • 5+ years professional work experience, with experience managing people.
  • Strong Business English knowledge, both verbal and written, and local language if required.
  • Strong communication skills and ability to work within a virtual environment.
  • Demonstrated strong leadership and people management skills.
  • Strong business and financial acumen, understanding of growth and brand strategy.
  • Strong Project management skills.

About NielsenIQ

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We are committed to reflecting the diversity of our clients, communities, and markets within our own workforce and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.