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Customer Success Manager

1 month ago

Shanghai, Shanghai, China goFLUENT Full time
Unlock Your Potential as a Customer Success Manager at goFLUENT

At goFLUENT, we're revolutionizing the language learning market by empowering companies to design comprehensive digital training strategies for their employees. As a mission-driven SaaS company, we're passionate about ensuring every employee has an equal opportunity to succeed in the workplace, regardless of their native language.

Key Responsibilities:
  • Collaborate with clients to understand their current and future training needs, challenges, and identify strategies to maximize goFLUENT's impact.
  • Onboard new clients as a goFLUENT product expert, providing guidance and support.
  • Analyze client data and conduct business reviews to drive engagement and satisfaction with the goFLUENT training solution.
  • Identify upsell opportunities to drive growth.
  • Collect and analyze learner feedback to offer improvement suggestions and contribute to the development of our digital solution.
  • Establish yourself as a credible voice in digital learning best practices, providing industry insights, guidance, and recommendations to optimize clients' training performance.
Requirements:
  • A passion for Customer Success with a minimum of 3 years of experience in a B2B company.
  • Thrive in a fast-paced, dynamic environment and adapt easily to change.
  • Organized, methodical, and able to adapt to varied projects.
  • Strong analytical skills.
  • Excellent written and verbal communication skills with a commitment to meeting customer expectations.
  • A team player who values diversity and knowledge sharing in a fast-growing, respectful work environment.
  • Advanced level of English to collaborate with colleagues and clients worldwide.
  • Skilled in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM tools. Ability to create and manage documents and presentations is required.
What We Offer:
  1. A dynamic, startup-like experience within the stability of a fast-growing, 24-year-old Swiss-based company.
  2. Opportunities to learn from top executives and visionaries in the learning and language market.
  3. An innovative, international working environment with vibrant team dynamics.
  4. Comprehensive onboarding and mentoring programs to ensure your success.
  5. World-class learning experience as a goFLUENT learner, with the chance to learn one of our twelve business languages.
  6. Exciting team-building events.

goFLUENT China is located in the heart of Shanghai's business district, offering you the chance to develop an international career, work in a fun atmosphere, and build strong relationships with amazing colleagues from around the world.