Highly Skilled Customer Support Specialist

1 week ago


Shanghai, Shanghai, China 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full time
Job Summary

This role is for an experienced Customer Support Engineer to provide exceptional service and support to our customers in resolving complex issues with our highly advanced capital equipment.

Key Responsibilities

The ideal candidate will be responsible for:

  • Providing expert technical support to customers via various communication channels.
  • Troubleshooting and diagnosing complex issues with our equipment.
  • Collaborating with internal teams to ensure timely resolution of customer issues.
  • Assisting Installation Engineers and junior engineers in resolving problems.
  • Engaging with the Product Support Organization on escalated technical matters.
Requirements

To be successful in this role, you will need:

  • A Bachelor or Master's Degree in Computer Science, Software Engineering, or Automation Control Engineering.
  • Strong communication and interpersonal skills.
  • A responsible working attitude, strong team spirit, and good guidance skills.
  • An ability to work under pressure.
  • Proficient English language skills.
  • Strong software management skills, preferably with a Unix background.


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