Highly Skilled Customer Support Specialist
1 week ago
This role is for an experienced Customer Support Engineer to provide exceptional service and support to our customers in resolving complex issues with our highly advanced capital equipment.
Key ResponsibilitiesThe ideal candidate will be responsible for:
- Providing expert technical support to customers via various communication channels.
- Troubleshooting and diagnosing complex issues with our equipment.
- Collaborating with internal teams to ensure timely resolution of customer issues.
- Assisting Installation Engineers and junior engineers in resolving problems.
- Engaging with the Product Support Organization on escalated technical matters.
To be successful in this role, you will need:
- A Bachelor or Master's Degree in Computer Science, Software Engineering, or Automation Control Engineering.
- Strong communication and interpersonal skills.
- A responsible working attitude, strong team spirit, and good guidance skills.
- An ability to work under pressure.
- Proficient English language skills.
- Strong software management skills, preferably with a Unix background.
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