Customer Service Representative

3 weeks ago


Shenzhen, Guangdong, China Arrow Electronics, Inc. Full time
Job Summary

As a Customer Service Officer at Arrow Electronics, Inc., you will provide exceptional internal and external customer service, sales support, and order management. Your key responsibilities will include handling customer inquiries, resolving issues, and maintaining performance expectations to enhance Arrow's position within each customer and supplier.

Key Accountabilities

  • Provide expert customer service and sales support to both the Inside Sales Team and customer engagements.
  • Manage the Order to Invoice Process, including order entry, value-added order entry, and follow-up.
  • Support sales team with direct customer contact within Planned Demand and Quality assurance processes.
  • Handle branch service requests, RMA, and initiate CAR and FQR analysis.
  • Assist Inside Sales with Quote to Order objectives, including loading SDT quotes and forwarding quotes in PDF format.

Job Requirements

This role requires a 2-year degree and 3-5 years of experience or a High school graduate with equivalent related experience. Specific certifications may be required.

Location

CN-Shenzhen, China (Upper Hills, Huang Gang Rd)

Time Type

Full time

Job Category

Business Support

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