Customer Support Specialist

4 weeks ago


Hefei, Anhui, China ASML Full time

Job Summary

We are seeking a highly skilled Customer Support Engineer to join our team at ASML. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their equipment is running smoothly and efficiently.

Key Responsibilities

  • Evaluate and diagnose complex technical issues and provide timely and effective solutions.
  • Work closely with customers, field support, and co-workers to resolve technical issues and improve equipment performance.
  • Maintain and optimize equipment to prevent technical issues and improve overall functionality.
  • Train customers on equipment use and routine maintenance procedures.
  • Provide exceptional customer service and support, responding to customer inquiries and concerns in a professional and timely manner.
  • Act as a resource for customers on routine malfunctions and provide guidance on corrective actions.
  • Prepare and submit technical reports and documentation as required.
  • Collaborate with cross-functional teams to improve technical support processes and procedures.

About ASML

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. We recognize that diversity and inclusion are key drivers of our company's success and are committed to creating an environment where everyone feels valued, respected, and empowered to contribute their best work.



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