Senior Quality Engineer for Customer Success

6 days ago


Suzhou, Jiangsu, China Dupont Full time
Unlock Your Potential in a Dynamic Role

We are seeking an experienced Senior Quality Engineer to drive customer success and quality excellence at DuPont. This pivotal role requires a strong analytical mindset, excellent communication skills, and a passion for delivering high-quality products that meet or exceed customer expectations.

About the Job

This is a key position within our team responsible for ensuring that all customer quality issues are addressed promptly and efficiently. You will work closely with cross-functional teams to develop comprehensive quality improvement plans, identify areas for process enhancements, and implement corrective actions to prevent future defects.

  • Lead root cause analysis and corrective action implementation to resolve customer complaints effectively.
  • Develop and maintain relationships with key customers, understanding their needs and requirements to ensure alignment with company objectives.
  • Collaborate with internal stakeholders to identify opportunities for process improvements and implement changes to enhance overall quality performance.
  • Manage product quality and quality management systems of contact manufacturers in China, driving quality improvement initiatives to meet industry standards.
About You

To succeed in this role, you should possess:

  • A Bachelor's or Master's degree in Chemistry, Materials Science, or a related field.
  • At least 3 years of experience in PCB, FPC, or Substrate quality assurance.
  • Expertise in 8D, 5-whys, FMEA, SPC, DMAIC, and CAPA methodologies.
  • Working knowledge of ISO :9001 standards.

Salary: $85,000 - $110,000 per year based on location and experience. This figure is an estimate and may vary depending on individual circumstances.



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