Senior Quality Engineer for Customer Success
6 days ago
We are seeking an experienced Senior Quality Engineer to drive customer success and quality excellence at DuPont. This pivotal role requires a strong analytical mindset, excellent communication skills, and a passion for delivering high-quality products that meet or exceed customer expectations.
About the JobThis is a key position within our team responsible for ensuring that all customer quality issues are addressed promptly and efficiently. You will work closely with cross-functional teams to develop comprehensive quality improvement plans, identify areas for process enhancements, and implement corrective actions to prevent future defects.
- Lead root cause analysis and corrective action implementation to resolve customer complaints effectively.
- Develop and maintain relationships with key customers, understanding their needs and requirements to ensure alignment with company objectives.
- Collaborate with internal stakeholders to identify opportunities for process improvements and implement changes to enhance overall quality performance.
- Manage product quality and quality management systems of contact manufacturers in China, driving quality improvement initiatives to meet industry standards.
To succeed in this role, you should possess:
- A Bachelor's or Master's degree in Chemistry, Materials Science, or a related field.
- At least 3 years of experience in PCB, FPC, or Substrate quality assurance.
- Expertise in 8D, 5-whys, FMEA, SPC, DMAIC, and CAPA methodologies.
- Working knowledge of ISO :9001 standards.
Salary: $85,000 - $110,000 per year based on location and experience. This figure is an estimate and may vary depending on individual circumstances.
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