Hospitality Ambassador

About Four Seasons:

Four Seasons Hotels and Resorts is committed to delivering exceptional guest experiences through a unique blend of luxury, service, and genuine hospitality. Our team members around the world are dedicated to creating unforgettable moments for our guests, residents, and partners. By prioritizing employee experience and company culture, we foster an environment where our people can thrive, grow, and deliver exceptional service.

About the Role:

We are seeking a skilled and passionate individual to join our team as a Junior Captain. As a key member of our hospitality team, you will be responsible for providing exceptional knowledge of food and beverage menu items, as well as information regarding preparation methods. You will work closely with colleagues and supervisors to deliver outstanding service and exceed guest expectations.

Key Responsibilities:

1. Serve guest needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods.

2. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.

3. Work harmoniously and professionally with co-workers and supervisors.

Requirements:

1. Vocational school education or equivalent education.

2. Intermediate English ability.