CSE Specialist

2 weeks ago


Shanghai, Shanghai, China KONE Full time
Key Responsibilities

Collaborate with sales teams to deliver optimal technical solutions for non-standard and modernization cases.

Technical Solution Planning

  • Responsible for accurate APF solution costings.
  • Involves CSE Engineer, Product to understand local material costs.
  • Coordinates specification creation and initial non-standard energy calculations.

Solution Planning

  • Ensures proposed solutions meet customer needs and KONE requirements.
  • Coordinates solution lead times from Supply Line and local sourcing.

Tech Support and Training

  • Provides technical trainings to Sales, Installation, and Maintenance teams.
  • Shares knowledge with Maintenance teams as needed.

General Responsibilities

  • Participates in product and new services release information-sharing sessions.
  • Contributes to the Customer Solutions Engineering case library.

KONE Sales Process

  • Provides content for pre-tender and pre-booking reviews.
  • Executes activities for a holistic solution plan.

KONE Delivery Process

  • Accountable for layout creation and change requirements analysis.
  • Proposes change order sales opportunities to Project Managers.

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