Business Training and Development, Specialist

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

• Develop and execute training strategies and build relationships with other parties to meet and exceed business targets and training needs

• Enhance agency business quality by forstering compliance culture, implementing best practices & training strategies with action plans covering awareness, screening, training, monitoring, and correction to support agencies' overall compliance to regulatory requirements of AIA Hong Kong (and Macau), including fulfillment of CPD

• This position will need to take initiatives to develop training courses and/or e-learning relating to agency, Partnership Distribution, Corporate Solutions and/or other areas deemed necessary

Roles and Responsibilities:

Training Delivery

• Execute and deliver quality and effective training to different target participants that are aligned with Company's KPI, included but not limited to classroom/virtual training, and eLearning production

Design & Maintenance

• Liaise with other departments and agency force on training and coordination
• Design, develop, implement, and maintain programs by specifying training objectives, content, activities and methods in program design/plan to meet with the identified training needs
• Develop and test training theories and prepare trainer's guide
• Identify the extent of a program's impact on participants and maintain follow-up on their applications after the program
• Review course evaluation for further enhancement or improvement
• Participate in the development of long-term plans, training structure, organization, policies, programs, services and practices in order to accomplish the training mission
• Conduct analysis on information/data/resources relating to section's training activities, and report findings in regular reports
• Prepare regular reports on training activities to management according to the guidelines given
• Need to involve in end-to-end eLearning production (design focus)

New initiatives / Project

• Participate in new business initiatives / project arising from the department's strategic/operational business plan

Planning and Management

• Plan ahead on resources needed to accommodate the activities of each functional section and able to set priorities by minimizing resources with maximum output

Others

• Perform other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements
• You are required to obtain relevant licence if your job involves in regulated activities
• Ensure team members who perform regulated activities have obtained the relevant licenses and fulfilled the licensing requirements
• Positive role model
• Respect by training team members as a resourceful advisor
• Quality deployment of planning, resources and services
• Attainment of key result areas specified in training courses and projects assigned
• Sense of responsibility and ownership
• Proactive

Minimum Job Requirements:

• University / College graduate plus 6 years relevant experience, including 2 years managerial exposure
• Good training sense in terms of course development, design and evaluation
• Good presentation, communications and facilitation skills
• Proficient in written & spoken English and Chinese, preferably native Putonghua
• Passes in IIQE Paper 1, 3 and 5, preferably with qualification in FLMI and CFP
• Familiar with agency culture
• PC skills in some office operating software
• Good management skills
• Proactive, mature, initiative, customer service oriented, willing and able to learn, team player, trustworthy

Others:

• You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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