Application Engineer

6 days ago

Shanghai, Shanghai, China PSG, a Dover company Full time $40,000 - $80,000 per year

Position Summary:

The Application Engineer is responsible for providing technical and sales support for both industrial pumps and Hydro products. He/she will develop and execute a strategy for providing technical and sales support to the Sales Managers, Distributors and Customers mostly in China but also as well as APAC countries.

Essential Duties and Responsibilities:

  • Support field installation and work closely with sales team to provide the customer with an appropriate solution & application, using technical product knowledge and analytical skills.
  • Provide telephone and email technical support.
  • Create training programs and conduct on-site trainings for distributors and customers on both industrial pumps and Hydro products.
  • Establish and maintain relationships with customers to make customers technical issues/requirements understood and addressed in a timely manner.
  • Provide customers' feedback to our Quality and R&D organization to ensure continual improvement.
  • Continual updating of internal products and changing OEM requirements.
  • Troubleshooting online or travel to customer locations as required.
  • Ability and willingness to travel up to 50%, including international.

Qualifications/Requirements:

  • Major in Engineering, bachelor's Degree in Electrical/Electronics/Mechanical Engineering (preferred)
  • Solid basic understanding of electrical, electronics, hydraulics and mechanics.
  • Minimum 2 years' experience of technical support for related electronics products and industrial pumps
  • Excellent communication skills, learning capability, self-motivator, a good team worker.
  • Written English as a must meanwhile spoken English is a preferred for this role.
  • Basic computer skills – Outlook, Word, PowerPoint and Excel
  • Ability to read schematic drawings and technical documents.
  • Willing to engage in hands-on practice to solve practical problems when travel to customer locations.

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