Order Management Specialist

4 days ago

China EShanghaiWai Gao Qiao Cognex Corporation Full time CN¥300,000 - CN¥600,000 per year
Job Description

Essential Functions:

  • Responsible for Japan order-to-cash management. Verifies pricing on customer purchase orders against contractual pricing or internal discounting authorities, process SO/PO on time in SAP and Salesforce systems.
  • Work with global DCs and purchasing team for material availability and order delivery tracking
  • Tracks orders on the backlog and provides sales and customers with updated status of orders
  • Deal with customer/Sales inquiries regarding delivery, complaints, production and inventory.
  • Returns processing and if necessary, credit/ debit note creation under consideration of local finance processes.
  • Reviews of customer purchase orders for compliance with company policies
  • Coordinate with financial on orders credit hold/release processing
  • Support testing of SAP upgrades, OTC Master Data application and testing, etc.
  • Other job assigned by Line manager.

Knowledge, Skills, and Abilities:

  • Fluent in Japanese speaking and writing is a must, good at English read and write is preferred. Korean speaking is better but not a must.
  • Minimum 5-7 years' relevant experience in industry from electronics companies.
  • The ERP system, SAP and Salesforce system are preferred.
  • Bachelor's degree, preferring majoring in supply chain, logistics, business management or related fields.
  • Basic accounting knowledge, understanding of international trade principles and possibilities.
  • PC skills especially in MS Office.
  •  Interpersonal and customer service skills to support the rapidly growing sales region.
  • Ability to work in a fast-paced and high-pressure environment
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