Account Investigation Officer

Job Summary
Business

• To participate in Banking Services and Account Investigation process activities
• To provide operational support to different stakeholders
• To handle internal and external customer inquiries/ complaints confidently and reliably
• To do filling documents and records
• To support cross team functions
• To assist in preparing and consolidating the monthly report to Management
• To handle law enforcement's request investigation
• To comply with all applicable money laundering prevention procedures and, in particular. Report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager
• To ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed
• To assist Manager, Account Investigation and Account Investigation Manager to prepare the MI reports and keep track the outstanding work tasks on inventory
• To perform quality checking on the Account Investigation Clerk's daily work and make zero external error & complaint.

Key Responsibilities
Process

• To participate in Banking Services and Account Investigation process activities
• To provide operational support to different stakeholders
• To handle internal and external customer inquiries/ complaints confidently and reliably
• To do filling documents and records
• To support cross team functions
• To assist in preparing and consolidating the monthly report to Management
• To handle law enforcement's request investigation
• To comply with all applicable money laundering prevention procedures and, in particular. Report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager
• To ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed
• To assist Manager, Account Investigation and Account Investigation Manager to prepare the MI reports and keep track the outstanding work tasks on inventory
• To perform quality checking on the Account Investigation Clerk's daily work

Risk Management

• Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes / judgment.
• Network internally with colleagues to solve issue and improve efficiency.
• Continue to seek improvement in team and operational process to achieve service and performance excellence.
• Be a catalyst and a key team member in driving team activities.
• Money Laundering Prevention
• Responsible for any Money Laundering & Suspicious Transactions. Responsibilities also include the reporting of any suspicious transactions.
• Ensures that appropriate internal controls are in place and operating effectively.
• Ensure all staff in team are adequately trained.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• HK Sales Governance team
• Branch
• Telesales team

Other Responsibilities
Embed Here for good and Group's brand and values in HK WRB Wealth Solution Sales Governance team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).

Qualifications

• Education: Bachelor Degree And Above
• Languages: Cantonese Speaking; Good Oral And Written English.

Skills And Experience

• Microsoft Office Word, Excel & PowerPoint
• Bank product knowledge
• Good customer service and communication skill
• English CET 4 or above
• Quality Assurance related experience

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.