Intern, Business Control, Asia-Pacific

Job Req Number:

Time Type: Full Time

General Responsibilities

• Customer Support
• Data Quality Management
• Monitoring Shipments
• Transit Time Analysis
• Service Level Agreement(SLA) governance

Detailed Responsibilities

• Provide proactive support to select customers in the Technology vertical, ensuring alignment with APAC Operational Account Management objectives.
• Maintain high standards of data quality by monitoring milestones and identifying and correcting errors in shipment data.
• Track postponed pick-up dates by shippers and monitor next flight out/express shipments to ensure timely delivery.
• Attend calls with customers to address concerns regarding at-risk shipments, providing timely updates and solutions.
• Assist in driving Corrective and Preventive Actions (CAPAs) and implementing corrective measures to enhance service quality.
• Conduct analysis of transit time reports and delay reason codes to identify trends and areas for improvement.
• Support overall Service Level Agreement (SLA) governance to ensure that DSV A&S AP meets and exceeds the agreed Key Performance Indicators (KPIs) with the customer.

Communications

• Internal –All DSV local and oversea Internal department
• External –Selected Customers

Education & Working Experience

• Bachelor's degree
• Experience in roles that involve data analysis, reporting, and customer engagement is highly desirable.
• Excellent communication and collaboration skills to work effectively with stakeholders.

Skills & Knowledge

• Strong analytical skills with a focus on data quality and reporting.
• Excellent communication skills to effectively engage with customers and internal teams.
• Ability to work collaboratively in a fast-paced environment.
• Experience in logistics, supply chain management, or a related field is preferred.
• Familiarity with technology vertical operations is a plus.
• Fluent English in both oral and written
• CW1, Qlickview, Power BI

*Notes: Desired Competency Levels,

• L5 Professional, Able to manage a department professionally.
• L4 Shaping, Inspiring others within the entire organization and demonstrates effective behavior by creating the right conditions and keep act as exemplary role within the organization.
• L3 Coaching, stimulating others in the immediate working environment to demonstrate effective behavior, sometimes demonstrate exemplary role.
• L2 Proactive, Demonstrates effective behavior independently and on one's own initiative regularly.
• L1 Reactive, To follow-up instructions and guidelines. Be responsive to requests/assignments.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

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