Field Service Supervisor – China

2 days ago

Xuhui District, China Repligen Full time
Overview

The Field Service Supervisor – China will manage and develop a small local team of Field Service Engineers while remaining hands-on in providing installation, maintenance, and technical support for Repligen systems. The role will also take the lead in service scheduling, customer communication, and service business development—ensuring that Chinese customers receive world-class support aligned with Repligen's global standards.

Responsibilities

Key Responsibilities

  • Perform installation, preventive maintenance, repair, and qualification (IQ/OQ/SAT) of Repligen systems at customer sites.
  • Act as China's service scheduler, coordinating all service visits, ensuring accurate Salesforce updates, and maintaining clear communication with customers.
  • Lead and mentor two Field Service Engineers, fostering technical growth, teamwork, and adherence to service standards.
  • Promote Repligen's service offerings — including preventive maintenance programs and service contracts — to drive customer satisfaction and business growth.
  • Ensure full compliance with Repligen's SOPs, documentation standards, and quality system requirements.
  • Serve as the first line of contact for local customers and internal stakeholders, ensuring fast and effective issue resolution.
  • Drive process and operational excellence to improve productivity and reduce costs.
  • Collaborate closely with the APAC and global service teams to align on tools, processes, and customer support strategy.
Qualifications

Qualifications

  • Bachelor's degree in Engineering, Electronics, Automation, or a related technical field.
  • Minimum of 6–8 years of hands-on field service experience, ideally in the bioprocess, analytical, or life sciences equipment industry.
  • Prior experience leading or coordinating a small technical team is strongly preferred.
  • Proven ability to communicate effectively with customers and manage multiple priorities.
  • Working knowledge of Salesforce or other CRM/service management platforms.
  • Strong organizational and documentation skills with a focus on operational excellence.

Additional Requirements

  • Fluent in Mandarin and English, both written and spoken.
  • Willingness to travel domestically (up to 40%) and occasionally within APAC.
  • Valid driver's license and passport.

  • Customer Service Representative

    4 days ago

    Xuhui District, China Incora Full time

    Purpose: To provide business support to sales team and provide professional and efficient service to customers.Duties and Responsibilities:1. Be familiar with, understand and integrate into the corporate culture, values and vision of the whole company, and all actions, practices and decisions must be consistent with them.2. Understand and master Incora's JDE...

  • mgr global trade services

    2 days ago

    Xuhui District, China TE Connectivity Full time

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.  Job Overview Job Requirements Overview: The GTS BU manager China serves as a trusted advisor and key team member within TE's Operational Compliance team for the Automotive BU. The purpose of this...

  • Outreach Services Supervisor

    6 days ago

    Weiyang District, China Sarasota County Government Full time

    Department:Libraries and Historical ResourcesStart Here. Grow Here. Stay Here. Join our outstanding Pop-Up Library Services team. As our Outreach Supervisor, you will play a key role in establishing, maintaining, and expanding system-wide outreach services, including traditional services for adults and youth, and incorporating the use of a pop-up vehicle to...

  • sr sales development representative

    2 weeks ago

    Xuhui District, China TE Connectivity Full time CN¥300,000 - CN¥600,000 per year

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.  Job Overview Drive revenue growth by identifying, qualifying, and pursuing new business opportunities, and serving as a subject matter expert for sales development best practices, processes, and...

  • Senior Service Operation Manager

    6 days ago

    Nanxun District, Zhejiang, China KONE Full time

    Operations management * Accountable for safety of employees and end-users, ensuring safety is a mindset without any compromises * Responsible for high level of customer satisfaction in the region or unit * Accountable for leading the Maintenance operations and ensuring the quality and profitability of service delivery * Accountable for making sure that...

  • China Client Services

    2 weeks ago

    Chaoyang District, China Marsh Full time $100,000 - $200,000 per year

    SUMMARYWhat can you expect?China Client Services (CCS) Leader is a critical role responsible for the strategic management and growth of Chinese outbound clients worldwide. Leveraging Marsh's global network and expertise, the role focuses on designing and executing a comprehensive strategy to serve Chinese investors and corporations engaged in overseas...

  • Administration Supervisor

    2 weeks ago

    Putuo District, China McCormick & Company Full time CN¥120,000 - CN¥240,000 per year

    行政主管/Administration SupervisorKey ResponsibilitiesOffice Operations Oversee daily administrative tasks including office maintenance, supplies, visitor reception, and routine support for departments.Assist in implementing and enforcing administrative policies and procedures.2.    Vendor & Service Provider Management Coordinate with vendors...

  • Field Service Engineer

    6 days ago

    CN-SHENYANG-NO. - QINGNIAN ROAD SHENHE DISTRICT UNIT , FLOOR ELEVATOR FLOOR A Baker Hughes Full time

    Are you a Field Service Engineer looking for an interesting and inspiring opportunity?Would you like to play a key role in our business?Join our Field Service teamBaker Hughes is the leading energy technology company, who delivers across the energy value chain through our market-leading business segments. Built on a century of experience and conducting...

  • Executive Director, China Investigations

    1 week ago

    Xuhui District, Shanghai, China MSD Full time $120,000 - $180,000 per year

    Organization:Office of General Counsel (OGC)Position OverviewThe role will report directly to the Head of Global Investigations within our Office of General Counsel (OGC). This role serves as a confidential and impartial resource to lead internal Code of Conduct investigations, including high-risk matters in China. The position requires exceptional judgment,...

  • Lab & Field Summer Intern

    2 days ago

    Weiyang District, China William & Mary and the Virginia Institute of Marine Science Full time

    Job Requisition:JR101195 Lab & Field Summer Intern (Open)Job Posting Title:Lab & Field Summer InternDepartment:CC00489 VIMS1 | OFIN | Eastern Shore LaboratoryJob Family:Staff - Lab & Research SupportWorker Sub Type:Wage-Temporary (requires end date - non-benefited) (Fixed Term) (Fixed Term)Job Requisition Primary Location:Administration CenterPrimary Job...