Operations Manager

3 days ago

Hong Kong Island, China Marsh McLennan Full time
Company:MarshDescription:

We are seeking a talented individual to join our Business and Client Services (BCS) team at Marsh. This role will be based in Hong Kong. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

  • Oversee daily operations to ensure efficient workflow and timely completion of placement and policy servicing tasks, including documentation, policy checks, reporting, data management, and project support.
  • Set performance objectives and monitor productivity closely.
  • Develop and implement new procedures to enhance operational efficiency, accuracy and process.
  • Promote technology adoption and use data analytics to track performance.
  • Establish quality control measures to minimize errors, ensure data integrity and manage audits.
  • Ensure all operational activities comply with relevant insurance regulations, company policy and industry standards.
  • Stay updated on changes in insurance regulations and best practices.
  • Manage complaints and escalated operational issues.
  • Collaborate with stakeholders and onshore/offshore teams to ensure effective operations.
  • Provide coaching and training to the teams to ensure the achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), Turnaround Times (TATs), accuracy standards, and overall business objectives.
  • Support new technology implementations and operational improvements.
  • Perform ad-hoc tasks as assigned by direct manager.
  • Consolidate feedback from the stakeholders to identify and drive opportunities for continuous improvement.

What you need to have:

  • 3+ years' experience in operations including management or supervisory role, with experience in the insurance industry is highly preferred.
  • Proficient communication skills in spoken, listening, and written English and Cantonese are highly advantageous.
  • Strong influencing and persuasion skills, with a self-motivated and resourceful approach to proactively delivering solutions and innovative ideas.
  • Excellent written and oral communications skills, capable of clearly articulating issues and resolutions.
  • Good project management, organizational, planning, and analytical skills.
  • Proficiency in Microsoft Word / Excel / PowerPoint.
  • Solid understanding of insurance processes and regulatory is highly preferred.
  • Candidates with less experience may be considered for Assistant Manager roles.

Why join our team:

  • We help you be your best through professional development opportunities, interesting work and supportive leaders.
  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

  • Operations Manager

    23 hours ago

    Hong Kong Island, China Marsh McLennan Full time CN¥60,000 - CN¥120,000 per year

    Company:MercerDescription:We are seeking a talented individual to join our Operations and Technology team at Mercer. This role will be based in Hong Kong. This is a hybrid role that has a requirement of working at least three days a week in the office.We will count on you to:Lead Broker Admin team to deliver efficient and cost effective operations and...

  • Operation & Resourcing Manager

    3 days ago

    Hong Kong Island, China hktservice Full time

    We are seeking a highly motivated and experienced Operation & Resourcing Manager to lead strategic process improvement and manpower planning initiatives within our call centre operations. This pivotal role will drive operational efficiency, enhance customer experience, and leverage technology to transform workflows. The successful candidate will also be...

  • Content Operations Manager

    5 days ago

    Hong Kong Island, China Crypto Full time CN¥400,000 - CN¥600,000 per year

    We're looking for a Content Operations Manager to lead product narratives across the wider ecosystem, including Exchange, NFT, Loaded Lions and Mane City. This role is for individuals fluent in Web3 culture who check every detail, with a genuine excitement for products that sit where technology, culture and community meet. Success means driving real...

  • Senior Operations Manager, Northeast Asia

    3 days ago

    Hong Kong Island, China OKX Full time CN¥1,200,000 - CN¥2,400,000 per year

    OKX will be prioritising applicants who have a current right to work in Hong Kong, and do not require OKX's sponsorship of a visa.Who We AreAt OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.   OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to...

  • Operations Manager

    3 days ago

    Hong Kong, China ZIM Full time HK$900,000 - HK$1,200,000 per year

    - Oversee all container vessel operations and cost-related activities, ensuring compliance with internal controls and operational standards.- Liaise with ports, terminals, and stevedores to maintain schedule integrity and operational efficiency.- Manage vessel operations across Asia, providing 24/7 support for all operational requirements.- Advise on special...

  • Senior Product Manager, Campaign Operations

    5 days ago

    Hong Kong Island, China OKX Full time CN¥120,000 - CN¥240,000 per year

    OKX will be prioritising applicants who have a current right to work in Hong Kong, and do not require OKX's sponsorship of a visa.  Who We AreAt OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.   OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to...

  • Senior Manager, High Risk Care Field Operations

    5 days ago

    Hong Kong Island, China One Medical Full time $115,000 - $140,000

    About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health...

  • Junior Operations Analyst

    23 hours ago

    Hong Kong Island, China Crypto Full time CN¥400,000 - CN¥800,000 per year

    About the Role:We are looking for a proactive and detail-oriented Junior Operations Analyst to support the Institutional Sales team. This role combines operational execution with reporting and process improvement, making it ideal for someone who thrives in both structured workflows and data-driven problem solving.You will handle client account requests,...

  • Operation Executive

    5 days ago

    Hong Kong Island, China hktservice Full time HK$30,000 - HK$60,000 per year

    Job scopesProvide administrative support and handle administration tasks to inbound and outbound call teamsAssist with basic manual procedures and data entry tasksHelp compile customer request reports under supervisor guidanceMaintain orderly records and documentationLearn and apply operational processes through on-the-job trainingWork with Team head to...

  • Bank - Senior Officer, Wealth Management Operations

    3 days ago

    Hong Kong Island, China WeLab Full time HK$80,000 - HK$120,000 per year

    WeLab, a leading pan-Asian fintech platform, operates two digital banks (WeLab Bank and Bank Saqu) as well as multiple online financial services in Hong Kong, Mainland China, and Indonesia, with over 70 million individual users and over 700 enterprise customers. WeLab uses game-changing technology to help users access credit, save money, and enjoy their...