Senior Manager, Sales Compliance Programme

FIND YOUR 'BETTER' AT AIA

We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we'd love to hear from you.

About the Role

This role will oversee group wide market misconduct process that provides assurance that complaints in relation to market misconduct are analysed and lead to system improvements; oversee Trends and review effectiveness of the early warning signals in detecting potential misconduct matters; and develop and implement framework to mitigate compliance risk associated with development of product.

Roles and Responsibilities:

• Design and effectiveness of the Market misconduct committee framework (disciplinary charter and penalty table, etc.)
• Manage agent fraud (Agent) reporting and escalation process
• Manage fraud database, analysis
   

Oversee trends of market misconduct incidents

• Develop guidelines on role of compliance in monitoring market misconduct incidents. Keep the guidelines current and make enhancements periodically
• Facilitate collation of information from the country compliance teams and conduct Trend analysis of market misconduct incidents. Report metrics and trends of control failures identified through the trends.  
• Coordinate with group Operations in maintaining the Complaints handling process that relates to misconduct incidents i.e. consistency of definitions / classification of misconduct matters etc
• Collate process for gathering information for Group reporting, design and work with operations to generate reports through COGNOS etc.
• Work with the country compliance teams in Identify root causes of the incidents and remedial actions to address those root cause
• Review design of the market misconduct framework and assess effectiveness of the market misconduct committee and penalty chart
• Participate in region-wide risk-based quality checks / validation of compliance controls covering all AIA business entities and deliver reviews from start to finish in conjunction with other group Compliance stakeholders
   

Fraud prevention - Review effectiveness of the Early warning system

• Implementation of the Early warning signals and evaluate effectiveness of the process
• Review the fraud incidents to identify weakness in the early warning systems
• Continually evaluate the effectives of the EWS process - Review effectiveness of the criteria in preventing or detecting frauds / misconduct matters and identify new criteria
   

Review product implementation process

• Develop and implement framework to mitigate compliance risk associated with development of new products.
• Review and investigate compliance incidents and monitor remedial actions.
• Provide advice for mitigation of compliance risks associated with product
• Monitor compliance with procedures designed to mitigate regulatory risks associated with products.

Report key incidents, metrics and trends for inclusion in the Executive management reports – KRI report, MCR and Board Audit committee reports, etc.

• Perform Trend analysis of market misconduct complaints and provide statistics for various senior management and board reports. Follow up actions required as a result of feedback from stakeholders

Minimum Job Requirements:

• Degree holder in business studies/commerce
• At least 8 years' experience in risk management/ compliance role or providing support to a Compliance Department. QA / Audit background
• Good understanding of insurance business. Insurance related qualifications a plus
• Advance Excel, Word and PowerPoint skills
• Sound people, communication, and writing skills; and
• Highly motivated, proactive and proven initiative, good work attitude and ability to work independently and a team

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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