Chief Teller

Key Responsibilities

• Authorize over the counter services (Account opening, Withdrawal, Deposit, Foreign Exchange, Internal fund transfer, international fund transfer, close account, another request letter of request)
• Introduce bank's product and services to customers including Deposit and Loan.
• Handle and solve customer calls, inquiry and complaints.
• Approve on ATM Card creation and ATM Cash counting and Loading.
• Control cheques, collecting cheque book from branches, clear local cheques report cheque clearing, deposit and inward cheques.
• Authorize to update CIF on core banking system.
• Check daily report (counter report, Account open, letter of request, marketing report for BM on Tele-marketing) that receive from Teller.
• Daily open and close counter & Branch operation on system.
• Ensure staff training and compliance with procedures.
• Check daily cash count with teller and ensure that cash is balance with report.
• Maintain good customer relations and refer customers to appropriate staff for new services to promote business for the bank.
• Responsible for vault room and all till's tellers.
• Perform any special order by Management.

Requirement

• Bachelor Degree in Marketing, Finance, Banking, Business Administration or equivalent
• Local Candidate is priority
• Proven track record in delivering high quality results in short time frames
• Possess superior communication and leadership skills
• At least 5 years work experience in banking industry
• High proficiency spoken and written of English and Chinese
• Creative, dynamic, flexible, self-direct and self-motivated team player
• Committed, hard-working, and honest individual
• Willing to work under pressure.