Mid Market Account Executive

该职位来源于猎聘 Mid Market Account Executive, China

Are you our "TYPE"? Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world. We work with the biggest global brands, and with individual creatives, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Want to learn more about who we are and how you can become part of our team? Visit us at ***************** Who do we need? As the first point of contact with prospective customers, the Mid Market Account Executive has full responsibility for delivering a positive customer experience that will set the stage for continued engagement and growing interest in Monotype's type, technology, and expertise. The Mid Market Account Executive will interact with prospective clients via telephone, email and other technologies. This individual will have responsibility for a set of personal goals that may include revenue targets, conversions from lead to opportunity, trial commitments, etc. 我们需要什么样的人才? 作为潜在客户的首要接触点,中型市场客户经理肩负着提供卓越客户体验的全部责任,这将为持续互动以及激发客户对蒙纳(Monotype)字体、技术与专业知识的日益增长的兴趣奠定基础。中型市场客户经理将通过电话、电子邮件及其他技术与潜在客户进行互动。该职位需承担一系列个人绩效目标,可能包括营收指标、从线索到商机的转化率、试用承诺等。 What you'll be doing:

• Manage inbound sales requests received via web, email, and phone.
• Research targeted leads and accounts to identify decision makers, understand need and buying cycles, and enable effective sales follow-up.
• Cold-call prospects generated from internal marketing programs, or accounts identified for Inside Sales coverage.
• Answer existing customer queries and spot opportunities for future sales.
• Set up and deliver sales presentations, product/service demonstrations and other sales engagements.
• Retrieve customer feedback and share insights of lessons learned throughout the customer engagement cycle that will contribute to improving offerings, positioning, customer engagement process, customer experience, sales outcomes.
• Obtain thorough knowledge of company's solutions and corporate/market value to identify and drive qualified leads.
• Collaborate with supervisor and sales teams to determine sales strategies and approaches.
• Engage current customers through telephone and email to maintain relationships and increase potential add-on products and services.
• Maintain and update internal Customer Relationship Management (CRM) system to accurately track all relative customer data, business insights, and record of interactions.
• Ensure follow-up and management of database of prospective and current customers.
• Maintain and organise database reports on a daily, weekly and monthly basis to deliver to necessary team members.
• Understand and present product/services features, quote prices, credit terms and sales order process.
• Assist and create quotes and RFP responses to potential clients.
• Continuously develop knowledge and skills. 您的主要工作职责:
• 管理通过网站、电子邮件和电话接收的销售咨询。
• 研究目标潜在客户和公司,以识别决策者、了解需求与采购周期,并进行有效的销售跟进。
• 对内部市场推广活动产生的潜在客户或分配给内部销售覆盖的客户进行陌生电话拜访。
• 解答现有客户疑问,并挖掘未来销售机会。
• 安排并执行销售演示、产品/服务展示以及其他销售接洽活动。
• 收集客户反馈,并分享在整个客户互动周期中获得的经验与洞察,以助力改进产品服务、市场定位、客户互动流程、客户体验及销售成果。
• 深入掌握公司解决方案及企业/市场价值,以识别并推动合格的销售线索。
• 与上级主管及销售团队协作,制定销售策略与方法。
• 通过电话和电子邮件与现有客户保持互动,维护客户关系并挖掘潜在附加产品及服务的销售机会。
• 维护并更新内部客户关系管理系统,准确跟踪所有相关客户数据、业务洞察及互动记录。
• 确保对潜在客户和现有客户数据库进行跟进与管理。
• 每日、每周及每月维护并整理数据库报告,并提交给相关团队成员。
• 理解并介绍产品/服务特性、报价、信用条款及销售订单流程。
• 协助并创建面向潜在客户的报价单及投标方案。
• 持续提升专业知识与技能。 What we're looking for:
• 3-5 years sales experience required.
• Proven track record of meeting/exceeding sales quotas.
• Proven track record in closing medium-sized corporate accounts.
• Previous experience within software, technology, publishing, media, advertising or design market segments preferred.
• Excellent verbal and written communication as well as presentation skills.
• Experience in planning and implementing Account and Territory Management strategies.
• Demonstrable experience of converting cold leads into successful new business'
• Strong prospecting skills.
• Excellent contract negotiation skills.
• Understanding of CRM technology.
• Previous experience with Salesforce is preferred. 我们的要求: 3-5年销售经验。 拥有达成或超额完成销售业绩目标的过往记录。 拥有成功签约中型企业客户的过往记录。 具备软件、科技、出版、媒体、广告或设计等细分市场经验者优先。 出色的口头、书面沟通及演示技能。 具备制定并实施客户与区域管理策略的经验。 拥有将陌生线索转化为成功新业务的实操经验。 出色的潜在客户开发能力。 优秀的合同谈判技巧。 了解客户关系管理技术。 有Salesforce使用经验者优先。 What's in it for you:
• Flexible work arrangements and yearly paid vacation and sick time.
• Competitive commercial medical insurance coverage to meet all your healthcare needs.
• Yearly medical check up arrangement
• Global Recognition&Reward program
• Extensive development and training offerings.
• Shopping card/gifts for festivals, regular team buildings and employee activities
• Free cold drinks, teabags and coffee are provided in our office 您将获得的福利: 灵活的工作安排以及带薪年假和病假。 具有市场竞争力的商业医疗保险,满足您的各项健康需求。 年度体检安排。 全球认可与奖励计划。 丰富的职业发展与培训机会。 节日购物卡/礼品、定期团队建设及员工活动。 办公室免费供应冷饮、茶包和咖啡。 Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.