Customer Service Officer
6 days ago
Kindly Note: This is a 1-year position.
Job Description:
This role focuses on delivering exceptional customer service and sales support to the Sales Team and clients while driving performance excellence. Additionally, it plays a key role in enhancing Arrow's reputation and market standing with both customers and suppliers.
What You'll Be Doing:
● Responsible for the Order to Invoice Process including: order maintenance & follow up; inbound customer order management, shipping arrangement & related documents. Payment follow up.
● Provide expertise on internal and external customer service, and have close collaboration with Field Sales, Inside Sales (IS), Sales Operation Associates (SOA), Quote Specialist / Marketing, Asset, Warehouse, Logistics, and Finance.
● Support Sales team with direct customer contact following the demand planning and quality issue related follow-ups.
● Responsible for overall customer management as well as handling customer returns, resolving customers' enquiries, etc.
● Closely collaborate with Field Sales to maintain inventory at optimized level.
● Implement other tasks assigned by supervisor and support other necessary projects
What We Are Looking For:
● Bachelor degree and above, or with successful completion of CET-4.
● Minimum 2 years of customer service related experience, similar industry background is highly preferred.
● Ability to respond rapidly and professionally to the demand of a high pressure commercial environment.
● Customer-oriented and good teamwork
● Process driven and very strong in problem solving.
● High level of ownership and accountability for assigned tasks.
● Good communication skills suitable for both internal and external communities.
● Can effectively cope with change and be comfortable with ambiguity.
● Willing to work in a challenging and multicultural environment.
About Arrow:
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 133 and one of Fortune Magazine's Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at
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