QA Specialist

7 days ago

Shanghai, Shanghai, China Payoneer Full time CN¥300,000 - CN¥600,000 per year

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

QA Specialist

Role summary - Quality Assurance Specialist that will be responsible for measuring the quality of service of our KYC interactions. This individual will assist in identifying, developing, creating and implementing KYC quality processes and procedures; as well as making recommendation for improvements to existing materials as needed to enhance our level of service for our customers.

Location: Shanghai
On-site
Full-time 

What you'll do

  • As a Quality Assurance Specialist for KYC, you will be evaluating KYC results while recording and reporting on this data.
  • Your responsibilities will include to reach a numeric quota of evaluations
  • Report on findings and performance and to proactively identify areas of improvement as well as work together with KYC mgmt team.

Who you are 

  • Detail orientated
  • Analytical mindsets open to other perspectives
  • Organized and methodic
  • Able to develop and apply an objective perspective
  • Good communication skills
  • Good KYC and AML knowledge
  • Self-motivator and self-starter
  • Ability to multitask and successfully operate in a fast paced, team environment
  • Must adapt well to change and successfully set and adjust priorities as needed

#LI-DW1

#LI-Onsite

The Payoneer Ways of Working 

Act as our customer's partner on the inside
Learning what they need and creating what will help them go further. 

Do it. Own it.
Being fearlessly accountable in everything we do. 

Continuously improve
Always striving for a higher standard than our last. 

Build each other up 
Helping each other grow, as professionals and people. 

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

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