Control Tower Specialist 中央客服专员

Job Req Number:

Time Type: Full Time

General Responsibilities 主要工作职责 

The Control Tower Specialist has the responsibility for timely completion of the daily tasks that make up the department service activities.  

The Control Tower Specialist act as source matter expert on business system knowledge and usage in control tower team.  

Key activities:  

Visibility, tracking, reporting 

Detailed Responsibilities 具体工作职责 

Develops relationship with client and becomes familiar with key contacts, unique requirements and operating processes. 

Ensure that DSV processes are meeting target services levels. 

Ensure that the control tower team is meeting DSV and specific client setup KPI targets. 

Ensure that the Origin operational teams are meeting DSV and specific client setup KPI targets. 

Establish a strong knowledge of DSV's freight forwarding product offerings and procedures to ensure flawless cooperation between Air & Sea operational departments and control tower. 

Understand, investigate and solve any complex client requests or complaints, particularly when multiple departments or teams involvement is required. 

Relay consistent issues to Asst. Manager in a timely and efficient manner. 

Escalate to Asst. Manager proactively on continues disputes, high level decisions and high profile service issues and potential risk situations.  

Obtain strong working user experience with department key activities 

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

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