Specialist 3, Customer Operations

Company DescriptionSandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today's needs and tomorrow's next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we're living in and that we have the power to shape.Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.Job DescriptionWe are seeking a highly skilled Specialist 3, Account Management to join Sales Operations team in Shanghai, China. In this role, you will be responsible for managing China Cloud accounts, ensuring customer satisfaction, and achieving Qtrly revenue target.Sales Operations account management --> Order to Cash & customer supportWeekly meeting with customer and sales managing forecast, inventory; Analyze customer's demand and request for supply allocation to close Customer's demand & Sales Forecasts gaps.Work with sales team to bring in the right Qty and mix of supply to support the Sales ForecastValidate and process orders in ERP system, daily review backlog and ensure smooth delivery & timely supply arrival into the HUBs or arrival into customer directly;Maintain Demand VS supply report and Liaise with supply chain planning team to secure supply and manage customer pull-in, push-out requirements;Ensure Weekly & Monthly & Quarterly Volume Targets are met.Deal with day to day customer enquiry and escalation and work with internal teams to address the customer concerns;Keep minimum WOS targets;Operational model optimization: Arrange shipment on most cost efficient modes – e.g. Trucking/Ocean. Encourage full pallet to ship to customers;Monitor Risk of Loss lag days to avoid Revenue recognition reversal; And arrange direct shipment for revenue recognition purpose;Support Customer's EDI requirements. Link up logistics team, SAP teams to work on it.Support finance team to deal with customer payment issuesReporting management, including cash plan, Demand VS Supply outlook, shipment report, etcSales Operations account management --> Finance & legal supportNew customer set up, New hub set upCope with internal audit process for quarter end revenue recognition testing;Billing corrections & disputes disposition together with financeUpdate of customer Sold To & Ship ToProvide operational inputs/suggestions during customer contract reviewQualificationsBachelor degree or above;Min 3 years account management/order fulfillment/customer service/supply chain planning experience in the electronic industry (semiconductor, Storage, IT etc.); Experience working with famous OEM brands is a plus;Good understanding of the diversified business models of storage industry and familiar with the various operational models behind (e.g. direct sales, distribution, VMI, Consignment etc)Capable of quickly analyzing and resolving complicated business issue;A result-driven team player and solution provider; Able to work under dynamic business environment with pressure; Good interpersonal skills;Excellent at Microsoft Office application (e.g. Excel) and ERP (Oracle/SAP);English & Mandarin communication capability both verbal and written is a must;Additional InformationSandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.