Account Manager

5 days ago

Shenzhen, Guangdong, China Mina Logistics Technology Full time CN¥25,000 - CN¥40,000 per year

Mina, the team behind

and

, is seeking a bilingual
Account Manager (English & Chinese)
to support and grow relationships with our global e-commerce clients. This role is ideal for someone who loves communication, problem-solving, and helping brands navigate cross-border logistics and production.

Key Responsibilities

  • Client Relationship Management

Serve as the main point of contact for clients, responding to questions and requests in both English and Chinese (Mandarin). Build strong, long-term relationships with brands and sellers.

  • Account Coordination

Coordinate with our internal logistics, warehouse, and production teams to ensure smooth execution of client projects across and

  • Issue Resolution

Proactively identify and resolve shipment, production, or service issues. Communicate clearly with clients to set expectations and provide timely updates.

  • Project & Order Tracking

Monitor order status, shipping timelines, and key milestones. Keep clients informed and ensure commitments are met.

  • Process & Service Improvement

Gather client feedback, identify recurring pain points, and work with the leadership and operations teams to improve workflows and customer experience.

  • Reporting & Insights

Prepare simple reports on account performance, client satisfaction, and common issues. Share insights with the leadership team to drive better decisions.

Qualifications

  • Fluent in
    Mandarin Chinese and English
    (written and spoken).
  • Experience in
    account management, customer success, or client-facing roles
    , ideally in e-commerce, logistics, or manufacturing.
  • Strong communication skills and a customer-first mindset.
  • Organized, detail-oriented, and comfortable managing multiple client requests at once.
  • Problem-solving attitude with the ability to stay calm under pressure in a fast-paced environment.

Join Mina and help brands around the world ship smarter and create better products. Apply now and help shape the future of e-commerce logistics and production with us

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