Lady in Red 红衣女郎

1 week ago

Pudong Shanghai, China Kempinski Hotels Full time CN¥60,000 - CN¥80,000 per year

Application Deadline:
31 December 2025

Department:
Rooms Division, Front Office & Guest Services

Location:
China - Shanghai (Lujiazui, Pudong)

Description
The Lady in Red is an iconic symbol of Kempinski and is in essence the Hotel Ambassador (or First Lady). As an extended arm of the General Manager she welcomes, meets and farewells hotel guests and is responsible for the communication with all guests providing highest quality service standards. The Lady in Red is empowered to take immediate decisions in respect to guest well being.

Key Responsibilities
The job of
Lady in Red
is executed satisfactorily when:

  • LQA (Leading Quality Assurance) audit results are 88% and above.
  • CSS (Customer Satisfaction Survey) results are rated on an average with "6" and above.
  • Hotel and Outlets are promoted.
  • Guest complaints are minimized and if occur followed up efficient and are reported to Operations team.
  • In case of immediate need, the Lady in Red helps with reception duties.

About Grand Kempinski Hotel Shanghai:
Set in the heart of Shanghai's Lujiazui District overlooking Huangpu River, Grand Kempinski Hotel Shanghai embodies European elegance and luxury. At the heart of Asia's financial centre, the hotel offers endless opportunities for business travellers. It is within walking distance of Oriental Pearl Tower, IFC Mall, a 17-kilometre cycling and jogging track along the Huangpu River, the metro and Shanghai Aquarium. The hotel has 686 rooms and suites, six restaurants and bars and extensive banquet facilities for up to 720 people. Additionally, guests are welcome to enjoy the indoor pool, spa and fitness centre on floor 30 with panoramic views. Both Pudong and Hongqiao international airports can be reached within 45 minutes.

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