Senior Specialist, Payment Performance and Risk

Company Description

We're – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.

is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.

With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they're fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn't just another job; it's a career-defining opportunity to build the future of fintech.

Job Description

We empower businesses in the digital economy, and we know that every payment counts. Our Payment Performance team's mission is to manage and optimise merchants' payment flow, to achieve optimal conversion, compliance and cost. We just announced one of the most competitive end-to-end optimisation offers on the market: leveraging in-house machine learning, deep payment expertise and the power of our network data to reduce payment complexity and create revenue opportunities for our customers.

is seeking a Senior Specialist, Payment Performance to join the Commercial team to engage with our top tier customers in the APAC region, understand their payment pain points, reduce the payment complexity and grow revenue opportunities together with our customers.

You'll work closely with our customers in the region, as well as collaborate regularly with Payment Performance engineers, data-scientists, other product teams and cross-functional stakeholders. You'll discover new initiatives, identify pain points, and drive prioritisation for product development while working closely with our customers and Commercial team, to bring value to both internal and external partners.

You'll act as a champion for our Payment Performance solution – a suite of capabilities focused on bringing the best payment performance to our customers and markets. You'll bring structure and vision to the team to keep and our businesses ahead of the payment ecosystem's unpredictability.

What you'll be doing:

• Closely work with our customers in the region to identify and lead the Payment Performance initiatives. 
• Gain a deep understanding of our data-science driven solutions, and all other 's products.
• Build the data analysis framework for the commercial team to help with achieving commercial goals
• Perform competitor analysis to determine industry trends and differentiating factors
• Be the core advocate for payment performance product

Qualifications

About You:

• 4+ years of Product experience, managing product life-cycles from discovery to release
• Data driven, you clearly define success metrics and measure progress against them
• Effective communicator with the ability to manage multiple stakeholders across a variety of functions
• Ability to build bridges across the organization with high EQ and influencing skills
• Strong technical background, ideally a Computer Science degree, similar qualifications or experience
• Ability to convert business strategy into product vision and strategic priorities to drive product roadmap and execution.
• Strong fluency in English and Mandarin

Additional Information

Apply without meeting all requirements statement 

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

Bring all of you to work 

We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you'll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It's a place where ambition gets met with opportunity – and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you're ready to grow and make a difference, you'll be right at home here.

It's important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
 

Life at

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it's like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at , follow us on LinkedIn and Instagram