Fraud Operation Manager

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Fraud Operation Manager.

Principal responsibilities

• Fraud Operation Manager is an honest, competent, inspiring and forward-looking leader who takes ownership for working across the department/function and organization to serve our customers better.
• Fraud Operation Manager is responsible for optimizing the efficiencies and effectiveness of an assigned area, identifying opportunities to improve true customer-centric performance, addressing work-related problems and sponsoring beneficial change in order to achieve the best solution for our customers and the organization.
• Fraud Operation Manager ensures the timely remediation of internal and external audit points together with any issues raised by external regulators, internal/external audit are at the forefront within all business practices and ensure decisions are made with the customer at the heart of everything we do.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
• Fraud Operation Manager is responsible for describing a clear and appealing leadership vision, developing enthusiasm and commitment in others, setting an example for others, acknowledging individual contributions and making decisions in a confident and decisive manner.
• Fraud Operation Manager is responsible for developing their team's capabilities in a way that transfers desired skill and knowledge and gains commitment for continuous performance improvement by:
• Giving people the authority, resources and guidance to make informed decisions.
• Providing responsibilities to direct reports, giving them direction and authority to carry them out.
• Gathering information about work activities, checking on the quality of the work produced and evaluating the performance of individuals and the effectiveness of all elements of the team and the wider unit.
• To lead a team running on 7*24.
• To ensure their team meet the behaviour standards for quality, efficiency and effectiveness.
• To adhere to all regulatory requirements and Fraud Operations policies and procedures. Coaching their team on compliance related matters and guidelines to embed them into all Fraud Operation processes and procedures.
• To be vigilant in the identification and control of risks. Collaboratively working across the operation to escalate/report/resolve issues, suspicious activity or lapses of controls observed.

Requirements

• Strong leadership capabilities.
• Strong practicioner of Fraud Operations event.
• Excellent coaching and motivational skills.
• Commitment to continuous development, both personally and in others, to add value for the organization and for overall career development.
• Excellent communication skills – both  conversational and written.
• Strong interpersonal skills.
• Drive, teamwork and positive cooperation towards the achievement of team/department goals.
• Ability to organize work independently and as part of a team.
• Solid understanding of the Fruad operation process and a strong working knowledge of operations policies and procedures.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.