Sr Customer Success Manager, Global Selling
5 days ago
Amazon's Asia Global Selling Existing Seller Management (ESM) team currently seeks a results oriented Senior Business Program Manager who can learn quickly and build trust with various stakeholders in a dynamically changing environment. In this role, s/he will be a key member of the Asia Global Selling ESM Team, providing critical support to drive greater efficiency, productivity, consistency, scalability, and impact. The successful candidate must be able to work directly, in a hands-on way, with multiple stakeholders and business teams, on multiple programs and projects at one time, as well as provide solutions that are highly usable, scalable, extensible, and maintainable. S/He needs to be passionate about his/her work, self-motivated, detail oriented and have excellent problem-solving abilities, as well as superb communication and program/project management skills, and will be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. The candidate will also be required to deal with highly ambiguous problems, identify root cause, devise and drive towards simple solutions to complex problems.
Roles and Responsibilities:
• Act as an single owner in ESM team on business domain and own business goal setting and team executions.
• Accumulate in-depth Seller learning under each profile and generate business insights to help Sellers grow.
• Drive business insights generation and provide guidance to account management team to help generate actionable next steps, and improve account management efficiency.
• Co-work with multiple stakeholder / business teams to develop new business initiatives and translate into execution
• Structures work flow across the team to effectively implement each workstream & related operational activities
• Develop, implement and automate new and existing processes in a standardized and scalable format, while leverage global resources to drive improvement based on local needs whenever possible
• Innovate to improve Seller experience via continuously engagement with internal partners to drive business process improvement through deeply data analysis and seller engagement practice
Basic Qualifications:
- 10+ years of Microsoft Excel experience
- Bachelor's degree
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
Preferred Qualifications:
- Experience using Salesforce (or other CRM tool) or BI tools
- Experience presenting to senior leadership
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