Support analyst I

7 days ago

Shanghai, Shanghai, China Meta IT North America Full time CN¥60,000 - CN¥120,000 per year

What are we looking for?
Main Assignments
Provide technical support to internal system users through the service desk platform;

Verify internal customer requests in order to direct them to the correct responsible area, if necessary;

Constantly work on improving systems in order to automate and optimize area processes;

Support and configure, at 1st level, demands related to corporate work tools;

Ensure user access by creating, modifying, and removing when necessary;

Investigate and seek solutions for hardware and software problems;

Create technical documentation and FAQs;

Collect feedback on processes for continuous improvement;

Ensure user satisfaction and maintain the list of service requests within the SLA.

Requirements: Mandarin and English
Differentials
Location of this position:
Why build your carrer at Meta?
We offer autonomy, clear goals and a dynamic and challenging environment, where professionals have the opportunity to interact with different technologies, participate in all types of projects, bring new ideas and work from anywhere in Brazil and (why not?) anywhere in the world. In addition, we are one of the best companies to work for in Brazil according to Great Place to Work and one of the 10 fastest growing technology companies in the country for 3 consecutive years, according to Anuário Informático Hoje.

What are our values?

  • We are people serving people
  • We all think and act like owners
  • We are hungry for performance
  • We grow and learn together
  • We pursue excellence and simplicity
  • We have innovation and creativity in our DNA

All people are welcome regardless of their condition, disability, ethnicity, religious belief, sexual orientation, appearance, age or others. We want you to grow up with us in a welcoming environment full of opportunities.

Did you relate? Then, #ComeBeMeta

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