Customer Service Representative I

6 days ago

Beijing, Beijing, China 平克顿(上海)企业管理咨询有限公司 Full time CN¥200,000 - CN¥300,000 per year

该职位来源于猎聘 The Customer Service Representative (CSR) I, assigned to one of Pinkerton's largest global clients, works directly with the internal and external customers either in person or via email correspondence. The CSR manages access control requests and directs to the appropriate groups/businesses/individuals for resolution, facilitates effective communication both internal and in coordination with external stakeholders and interest groups, and assists in the completion of inter-business unit projects. Essential Functions:

  • Represent Pinkerton's core values of integrity, vigilance, and excellence.
  • Greet and assist all Global Security Access Management (GSAM) customers within the assigned area while ensuring quality customer service.
  • Process incoming emails using client's ServiceNow ticketing system and messaging communication platforms to GSAM.
  • Provide tier 1 and tier 2 support for network access including troubleshooting.
  • Coordinate issuance and administration of physical access cards.
  • Monitor the system and respond in accordance with prescribed access control procedures.
  • Provide ongoing support for system users (cardholders) and offsite users.
  • Use the client's shipping tool to ship and track packages worldwide to ensure delivery.
  • Provide daily administration of the global access control system.
  • Maintain an in-depth knowledge of all established policies and procedures.
  • Support all department and company goals and objectives.
  • Process incoming mail and packages as established by internal GSAM policy.
  • Acknowledge and execute safe work practices and to be aware of company policies and procedures related to job safety, including safety rules and regulations.
  • All other duties, as assigned. Education, Experience, and Certifications: Degree in computer sciences or relevant discipline with up to one year in customer support, technical support, or similar field. Pinkerton is an inclusive employer that seeks candidates with diverse backgrounds, experiences, and perspectives. Competencies:
  • Capable of working under pressure while maintaining professionalism and patience with internal and external clients.
  • Effective written and verbal communication skills in English.
  • Serve as a productive and collaborative team member.
  • Strong analysis, research, and problem-solving skills.
  • Attentive to detail and accuracy.
  • Able to effectively manage competing priorities and deadlines within a fast-paced environment.
  • Computer skills; Microsoft 365 and SharePoint. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
  • Regular computer usage.
  • Occasional reaching and lifting of small objects and operating office equipment.
  • Frequent sitting.
  • Travel, as required. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

  • Customer Service Engineer

    4 days ago

    Beijing, Beijing, China 科天国际贸易(上海)有限公司 Full time CN¥60,000 - CN¥120,000 per year

    该职位来源于猎聘 Main Responsibilities:Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites.Represents the company to the customer and assumes accountability for customer satisfaction with service.Assures operational quality of system...

  • Assistant FAO Representative

    6 days ago

    Beijing, Beijing, China Food and Agriculture Organization (FAO) Full time CN¥120,000 - CN¥240,000 per year

    Organizational SettingThe Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through the FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for better production, better nutrition, a better environment, and a better...

  • Customer Service Manager

    6 days ago

    Beijing, Beijing, China RBGlobal Full time $40,000 - $80,000 per year

    DescriptionThe primary responsibility of the Customer Service Manager is to oversee auction administration processes and manage the human resources necessary for sale day operations. The Customer Service Manager is the primary source of contact for our customers, providing assistance and information before, during and after sale days. The Customer Service...

  • Sales Service Representative

    6 days ago

    Beijing, Beijing, China IFF Full time CN¥55,000 - CN¥75,000 per year

    Job SummaryAre you ready to take your skills to the next level and make a real impact?Job DescriptionIFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.Taste: Crafting unique, technology-enabled flavor designs that define the identity of food and beverage...

  • Sales Service Representative

    6 days ago

    Beijing, Beijing, China IFF Full time CN¥246,000 - CN¥432,000 per year

    Job SummaryAre you ready to take your skills to the next level and make a real impact?Job DescriptionIFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.Taste: Crafting unique, technology-enabled flavor designs that define the identity of food and beverage...

  • Customer Service Officer-Medical Devices

    4 days ago

    Beijing, Beijing, China BSI Full time CN¥300,000 - CN¥600,000 per year

    Great that you're thinking about a career with BSIPurpose Of PositionTo supporting the delivery of ISO 13485 and other Medical Device certification services to BSI clients by collaborate with internal stakeholders and Global Technical Team. To support clients for their smooth certificate process.Key Responsibilities & AccountabilitiesTo Manage/Support...

  • Customer Success Manager

    4 days ago

    Beijing, Beijing, China International Data Group Full time CN¥120,000 - CN¥240,000 per year

    OverviewFuelled by our client and business growth, we are looking for a Manager, Customer Success to be based in our IDC Beijing office. The primary responsibilities of the Manager, Customer Success is to drive retention through strong relationships with our subscription clients (including umbrella products) and help grow the subscription business by...

  • Customer Service Manager, Patent Renewal

    6 days ago

    Beijing, Beijing, China RWS Full time CN¥400,000 - CN¥600,000 per year

    Job PurposeAbout the RoleWe are looking for a highly detail-oriented and client-focused Customer Service Manager to manage the end-to-end customer service process for patent renewal services. In this role, you will be the primary point of contact for clients, managing customers' patent renewal portfolio with satisfactory customer experience. About...

  • Customer Service Manager, EP Filing

    6 days ago

    Beijing, Beijing, China RWS Group Full time $60,000 - $120,000 per year

    Job PurposeAbout the RoleWe are looking for a highly detail-oriented and client-focused Customer Service Manager to manage the end-to-end customer service process for our European Patent Validation (EPV) services. In this role, you will be the primary point of contact for clients, managing the client experience for the post-grant phase of European patents,...

  • Customer Service Manager, EP Filing

    6 days ago

    Beijing, Beijing, China RWS Full time $40,000 - $60,000 per year

    Job PurposeAbout the RoleWe are looking for a highly detail-oriented and client-focused Customer Service Manager to manage the end-to-end customer service process for our European Patent Validation (EPV) services. In this role, you will be the primary point of contact for clients, managing the client experience for the post-grant phase of European patents,...